Digital Sales & Support Representative

TalentPop App; George; Remote; USD 25,000 - 50,000; Full time

Job summary

An innovative e-commerce company is seeking a Digital Sales & Support Representative to enhance customer interactions and drive sales. The role involves assisting customers through queries, fostering a personalized brand experience, and collaborating with the internal team. Ideal candidates should possess solid customer service experience, communication skills, and familiarity with platforms like Shopify and Zendesk, making it a potential career step for those passionate about e-commerce.

Benefits

Performance-based raises

Paid time off

HMO health coverage

Recognition bonuses

100% permanent work-from-home setup

Collaborative team culture

Qualifications

• At least 1 year of experience in e-commerce, customer service, or sales support.
• Excellent written and verbal communication skills.
• Calm under pressure and comfortable with multitasking.

Responsibilities

• Respond to customer inquiries via various channels with clarity and professionalism.
• Recommend products and assist with purchase decisions.
• Handle questions about orders, shipping, and returns efficiently.

Skills

Customer service

Sales support

Communication skills

Tools

Shopify

Zendesk

Gorgias

Job description

1 day ago Be among the first 25 applicants

Join TalentPop App as a Digital Sales & Support Representative!

At TalentPop App, we’re redefining how e-commerce brands connect with their customers. We collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer’s journey. If you’re someone who transforms questions into solutions, challenges into opportunities, and conversations into conversions — this role is for you.

We’re looking for a motivated and customer-focused Digital Sales & Support Representative to join our remote team. In this role, you’ll support customers throughout their shopping experience while actively contributing to sales goals and retention efforts. If you're ready to make an impact while working from home, keep reading — we’d love to meet you!

What You’ll Do

• Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
• Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
• Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
• Brand Representation: Deliver a personalized experience that reflects each brand’s voice, values, and standards.
• Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
• Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.
  
  

What We’re Looking For

• At least 1 year of experience in e-commerce, customer service, or sales support.
• Excellent written and verbal communication skills.
• Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
• Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
• Detail-oriented, self-motivated, and solution-focused.
  
  

Why Join TalentPop App?

• Performance-based raises and commission opportunities.
• Paid time off to relax and recharge.
• HMO health coverage for peace of mind.
• Recognition bonuses to celebrate your wins.
• 100% permanent work-from-home setup.
• Supportive and collaborative team culture with room for career growth.
  
  

When applying, please include the application code: BCS

Ready to bring exceptional service and smart sales support to the world of e-commerce? Apply now and become a Digital Sales & Support Representative at TalentPop App!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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