Digital Patient Experience Coordinator (Part-Time, Remote)

Growth Troops; Johannesburg; Remote; ZAR 50,000 - 200,000; Part time

Job summary

A leading company in the wellness sector is seeking a Digital Patient Experience Coordinator to bridge the gap between patients and healthcare. This flexible, part-time remote role involves responding to SMS inquiries and light phone consultations to assist patients in navigating their health goals effectively.

Benefits

Flexible hours

Professional growth opportunities

Supportive culture focused on empathy and care

Qualifications

• Comfortable using CRMs, telehealth platforms, or calendars.
• Great communication skills—both written and verbal.
• Genuine interest in health and wellness fields.

Responsibilities

• Engage promptly with SMS inquiries and occasional phone calls.
• Hold consultative conversations to understand wellness goals.
• Coordinate appointments using tools like Calendly.

Skills

Tech-savviness

Communication

Empathy

Attention to detail

Tools

CRM

Telehealth platforms

Calendly

Job description

Are you passionate about wellness, tech-savvy, and love meaningful conversations? Join our team!

We’re looking for a Digital Patient Experience Coordinator to help bridge the gap between prospective patients and the care they need. In this flexible, part-time remote role, you'll primarily respond to incoming SMS inquiries and assist with light phone consultations when necessary.

This is not a traditional call center job. Instead, you’ll use a personalized, tech-enabled approach to understand patients’ health goals, build trust, and guide them toward their next step—whether that’s scheduling a call or providing additional information.

What You’ll Do:

• Engage promptly with SMS inquiries and occasional phone calls
• Hold consultative conversations to understand wellness goals and patient concerns
• Coordinate appointments using tools like Calendly
• Maintain accurate records in our CRM (training provided)
• Foster relationships by showing empathy, curiosity, and professionalism
• Follow up thoughtfully to encourage appointment scheduling
  
  

What You Bring:

• Tech-savviness and a quick learning curve for new tools
• Comfortable using CRMs, telehealth platforms, or calendars
• Great communication skills—both written and verbal
• A genuine interest in health and wellness fields
• Availability during U.S. East Coast business hours (16:00–24:00 GMT)
• Attention to detail in all communications and documentation
  
  

Why You'll Love It Here:

• Work that matters—help people take steps toward better health
• Flexible hours and part-time stability
• Professional growth with tools like DrChrono, Go High Level, and more
• Supportive culture focused on empathy and care