Digital Marketing Client Services Manager

Employmate Limited; Johannesburg; A distancia; ZAR 315.000 - 377.000; Jornada completa

Descripción de la vacante

Employmate Limited is seeking a Digital Marketing Client Services Manager to oversee a portfolio of digital marketing clients and coordinate onboarding, campaign planning and performance reporting. The role combines SEO strategy with client relationship management, requiring strong communication and the ability to handle multiple accounts in a fast-paced remote setting.

The position is remote, with initial hours phased from 20 to 40 per week, and serves the Australian market from South Africa,

Formación

• Minimum of 2 years of experience in an SEO/digital marketing agency.
• Experience in digital marketing account management and client services.
• Ability to interpret marketing data and explain results clearly.

Responsabilidades

• Manage a portfolio of digital marketing accounts and act as main contact for clients.
• Lead onboarding calls, meetings, and campaign reviews with clients.
• Coordinate onboarding of new clients and ensure records are up to date.
• Monitor campaign performance and prepare reports with insights.

Conocimientos

SEO knowledge

Client relationship management

Account management

Digital marketing

Communication

English communication

Herramientas

ClickUp

SEMrush

GoHighLevel

Google Ads

Descripción del empleo

Digital Marketing Client Services Manager

Digital Agency | SEO Campaigns | Account Management

Location: South Africa, Fully Remote

Employment Structure: Independent Contractor

Working Hours: 02:00 to 10:00 South African Standard Time

Salary: R31 000 per month depending on experience and expertise

Focus: Digital Marketing, Search Engine Optimisation, Client Services and Account Management

About the Role

An opportunity is available for an experienced Digital Marketing Client Services Manager to join a growing digital marketing business servicing the Australian market.

We are looking for a confident and organised professional who combines strong search engine optimisation knowledge with excellent client relationship management skills.

In this position, you will oversee a portfolio of digital marketing clients and act as the main point of contact between customers and the internal marketing team.

You will be responsible for coordinating client onboarding, maintaining strong relationships, understanding client objectives and ensuring digital marketing activities support agreed business goals.

The role requires someone who is comfortable managing multiple accounts and communicating confidently with clients regarding campaign progress, performance and deliverables.

Candidates with previous digital marketing agency experience will be particularly well suited, especially those accustomed to managing a high volume of client accounts.

The successful candidate will initially work approximately 20 hours per week for the first 1 to 2 months before transitioning to 40 hours per week.

Key Responsibilities

Client Account Management

• Manage a portfolio of digital marketing accounts and serve as the primary contact for assigned clients.
• Build strong professional relationships and maintain regular client communication.
• Lead onboarding calls, client meetings, campaign reviews and quarterly catch ups.
• Understand each client's commercial objectives and translate these into clear digital marketing priorities.
• Maintain client confidence through transparent communication and effective relationship management.
• Manage expectations relating to campaign performance, timelines and project deliverables.
• Proactively identify client concerns and resolve issues before they elevate.
• Contribute to customer satisfaction, account retention and opportunities for account growth.

New Client Onboarding

• Manage the onboarding process for new digital marketing clients.
• Confidently coordinate more than 10 new client onboardings per month alongside an existing portfolio.
• Ensure onboarding requirements are clearly communicated and completed efficiently.
• Work closely with internal teams to coordinate the implementation of new campaigns.
• Maintain accurate onboarding information and client records within the relevant systems.
• Ensure clients understand campaign processes, communication arrangements and expected deliverables.

SEO and Digital Marketing Coordination

• Coordinate with internal search engine optimisation specialists and wider digital marketing teams.
• Ensure marketing activities remain aligned with client objectives.
• Monitor campaign performance and review relevant marketing data.
• Prepare performance reports containing meaningful insights and recommendations.
• Present campaign updates and explain results in clear, accessible language.
• Identify opportunities to improve campaign performance and client outcomes.
• Liaise between clients and internal specialists to ensure projects continue progressing.
• Ensure campaigns and deliverables are completed within agreed timelines.

Customer Success and Operational Support

• Maintain accurate records of client communication, campaign progress and account information.
• Manage multiple priorities across a busy portfolio of clients.
• Work collaboratively with marketing and creative teams to resolve operational challenges.
• Identify opportunities to strengthen account relationships and improve service delivery.
• Support customer retention, satisfaction and account growth.
• Take a proactive approach to problem solving and client communication.

Essential Experience and Requirements

• Minimum of 2 years of experience working in a search engine optimisation agency.
• Previous experience in digital marketing account management, client services or customer success.
• Strong understanding of search engine optimisation strategy, performance and reporting.
• Demonstrated experience managing multiple client accounts at the same time.
• Confidence communicating directly with clients through email, video calls, meetings and presentations.
• Ability to interpret digital marketing data and explain campaign performance in a clear and commercially relevant manner.
• Strong organisational skills and the ability to manage competing deadlines.
• Experience working with internal digital marketing or creative teams.
• Excellent written and verbal English communication skills.
• Strong problem solving abilities and a proactive approach to managing client relationships.

Desirable Experience

• Previous experience managing a high volume of accounts within a digital marketing agency.
• Experience with Google Ads campaigns.
• Knowledge of website development or creative design.
• Previous experience supporting international clients.
• Familiarity with ClickUp, SEMrush or GoHighLevel.
• Experience contributing to customer retention, account renewals or account growth.

Working Hours and Role Structure

This is a remote independent contractor position with a structured increase in working hours.

For the first 1 to 2 months, the successful candidate will work approximately 20 hours per week.

The position will then progress to a full working week of 40 hours.

The advertised working hours are 02:00 to 10:00 South African Standard Time.

Once full time, the required Australian working schedule is 10:00 to 18:00 with Australian Eastern Standard Time or Australian Western Standard Time overlap depending on operational requirements.

The successful candidate must be comfortable working the required Australian business hours.

Key Performance Measures

• Customer satisfaction and long term client retention.
• Successful onboarding of new clients.
• Consistent and professional communication with customers.
• Effective management of multiple accounts and competing priorities.
• Timely completion of campaigns and client deliverables.
• Achievement of agreed search engine optimisation and digital marketing objectives.
• Proactive account management and effective problem solving.
• Strong coordination between clients and internal marketing teams.

Who Will Succeed in This Position?

We are looking for a client focused and commercially minded digital marketing professional who enjoys building relationships and ensuring customers receive excellent service.

You will be organised, confident and comfortable managing several accounts simultaneously.

A solid understanding of search engine optimisation is essential, along with the ability to interpret marketing data and communicate results clearly.

The ideal candidate will have previous agency experience and be accustomed to working in a fast paced environment where priorities and client requirements can change.

Strong communication skills, accountability and a proactive approach to client management will be important qualities for success.