Digital Change Manager

As the Digital Change Manager for KFC Africa, you will play a crucial role in driving digital transformation initiatives across the organization. You will be responsible for leading and managing change related to the implementation and adoption of digital technologies, processes, and strategies.

Job Description

Your focus will be on driving cultural change, ensuring seamless integration of digital solutions, and optimizing the digital customer experience. As a change agent, you will work closely with cross-functional teams and stakeholders to achieve the following successful digital change outcomes:

• Program Plans
• Project Status
• Key Meeting Agendas and follow-ups
• Roadmap using the project prioritisation method introduced
• Portfolio Capacity Management
• Change Management
• Release Management (Go / No-Go)

Key Responsibilities:

• Develop Change Management Plan and manage cadences for updates/steering committee meetings for new digital projects, Channel Support, and restaurant tech.
• Align program plans with the stakeholders and ensure the projects' go-live timelines are met.
• Identify key stakeholders for all workstreams.
• Agree on the format/template of reporting and the scheduling with KFC.
• Schedule project update meetings and steering committee.
• Work with each workstream to get project updates and highlight any program risks.
• Work closely with Operations and Digital to ensure new project implementation, capacity management, RSC Change Management, and Staff Training to reach and ensure the business goal of 100% Digital by 2026.
• Collaborate with senior management to define the digital transformation strategy and objectives for KFC Africa.
• Develop comprehensive change management plans, including communication strategies, training programs, and stakeholder engagement activities.
• Identify and engage key stakeholders to gain buy-in and support for digital change initiatives.
• Develop and deliver clear and consistent communication materials to keep stakeholders informed of digital changes, updates, and progress.
• Design and implement training programs to equip employees with the necessary skills and knowledge to embrace and effectively use digital technologies.
• Monitor the readiness and adoption of digital changes, collecting feedback and data to assess the effectiveness of change management efforts.
• Foster a culture of digital innovation, collaboration, and continuous improvement throughout the organization.
• Identify potential risks and challenges related to digital change implementation and proactively develop risk mitigation strategies.

Stakeholders:

• All key ideas and core decisions to be consulted with the COO, CDO, CTO, and the Head of Product Delivery and Support. Day-to-day interactions may include KFC Africa Staff, Senior management and Leadership; Franchisees; Product Manager; Operations Manager/Specialist; Delivery Excellence Manager; BI Manager; Marketing team; IT team; H/W and S/W vendors; Technology/Digital vendors; Yum!/YRI global teams; Digital and Marketing Agencies.

Working Model:

• Work from home is possible; however, 70% should be on-site as we stabilize the teams.

Job Requirements

Experience:

A minimum of 8 years of experience in the following project management capabilities:

• Scope Management: Scope and Document Accordingly, Define Change Control Approach, Monitor and Manage Change.
• Quality Management: Develop Quality Plan, Define Inspection Plan, Conduct Reviews, Monitor and Confirm Quality.
• Cost Management: Develop Budget Models, Plan Project Resource Allocation, Manage Contract, Monitor Actual vs. Planned Spending.
• Stakeholder Management: Identify Stakeholders, Develop Engagement Plan, Conduct Communications with Stakeholders.
• Risk and Issue Management: Identify Risks and Issues, Analyze Impact, Mitigate Risks and Address Issues.
• Time Management: Define Schedule Management Process, Integrate all Schedules, Identify Deviations and Actions.

Knowledge and Skills:

• Goes beyond simple project management and delves into uncovering unknowns and driving outcomes.
• Enabling the business to meet strategic objectives and yield targeted outcomes through Digital Change Management.