Digital Account Manager and Sales Support Executive

Potentiam Ltd; Wes-Kaap; On-site; USD 30,000 - 50,000; Full time

Job summary

A listed role with a leading company in IoT connectivity seeks an Account Manager and Sales Support Executive to deliver exceptional service to partners. The position located in Cape Town involves managing sales processes, supporting partners with inquiries, and ensuring satisfaction through effective communication and order management.

Qualifications

• Preference for candidates with a background in account management/sales support.
• Background in IoT connectivity or mobile broadband solutions preferable.
• Capable of managing multiple tasks in a fast-paced environment.

Responsibilities

• Create quotes and orders for partners, manage sales support and order processes.
• Assist with digital account management and partner communication.
• Support the Partner Account Manager with CRM records and data accuracy.

Skills

Customer-Focused

Communication Skills

Attention to Detail

Analytical Abilities

Self-Motivated

Education

Degree in business, marketing or related field

Tools

CRM systems (e.g., Zoho, Salesforce)

Job description

Potentiam company background

(The Employer)

Potentiam is a global provider of highly qualified professionals to European SMEs from our offices in Romania, South Africa and India.

Potentiam works with clients in finance, energy, leisure, marketing, business services and technology industries, providing technical, professional multi-lingual highly motivated staff, most of whom have had experience of working for international companies. Staff cover a wide range of roles from accounting, marketing, data management, HR, sales/account management, engineering, technology, and operations.

Potentiam manages our staff’s career development and personal development training, all infrastructure, HR and payroll with our clients directly managing day-to-day staff responsibilities and role training and development.

The Client

A multi-award-winning provider of global cellular IoT connectivity and intelligent mobile data solutions, this company serves exclusively resellers, MSPs, ISPs, and IoT solution providers. With access to 960 networks across 185 countries, they deliver secure, resilient, and scalable 4G, 5G, and LPWAN connectivity—engineered to meet the most demanding IoT challenges.

Their robust partner portal simplifies operations and reduces support overhead, empowering over 600 partners to confidently scale their IoT offerings. They provide expert go-to-market support that enables partners to deliver transformative technology across a wide range of industries, including retail, utilities, construction, security, transport, automotive, healthcare, energy, and agriculture.

Whether its keeping businesses connected on a global scale, managing large fleets, or deploying smart city solutions that support environmental research and public safety, this company is driven by a belief in the value of connecting everything. With a mission to simplify IoT and intelligent mobile connectivity worldwide, they are proudly channel-only, fully dedicated to IoT, and deeply committed to a purpose-led, partner-focused culture.

Purpose of role

This role provides critical support to the Partner Account Manager and assists partners in their entry tier. As an Account Manager and Sales Support Executive, you will manage day-to-day communications, handle inquiries, and support the sales and account management functions to deliver high-quality service for clients.

Duties and responsibilities

Sales Support and Order Management:

• Quotes & Orders: Create quotes for new orders, SIM swaps, top-ups, and tariff changes, sending them to partners for signing. Once signed, convert them to sales orders for processing by the fulfilment team.
• Termination of SIM Contracts: Verify SIM contract details for any early termination fees before sending termination requests to the first-line support team.
• Partnership & Non-Disclosure Agreements: Manage requests related to previously signed agreements and assist in provisioning new agreements or amendments as required.
• Sales Process Improvement: Contribute to occasional sales process projects aimed at enhancing productivity and the overall sales experience.

Digital Account Management:

• General Digital Account Queries: Address general questions from partners regarding SIM usage, billing, tariff details, SIM status, and network connectivity. Guide partners in using our self-service portal for information access.
• Product and Pricing Support: Assist Digital Accounts with product recommendations and provide pricing for solutions that meet their needs.

Partner Communication & Support:

• Direct Support Queries: Occasionally handle direct support queries by logging tickets or transferring calls to the relevant support team.
• Telephone Responsibilities: Answer incoming calls, identify partner requirements, and direct inquiries to the appropriate Account Manager or department.
• Documentation Requests: Process and provide requested documentation, policies, processes, or certifications.

Account and Contract Management:

• Contract End Dates: Prepare reports on partners' contract end dates, providing information as needed.
• General Account Administration: Support the Partner Account Manager by maintaining CRM records, updating partner information, and tracking account activities to ensure data accuracy.

Skills/Experience

• Educational Background: A degree or equivalent in business, marketing, or a related field is preferred but not essential.
• Preference will be given to candidates with a background in account management/ sales support
• Background in IoT connectivity, smart device connection or mobile broadband solutions preferable
• Customer-Focused: Committed to delivering a high level of partner satisfaction.
• Communication Skills: Strong written and verbal skills, with a friendly and professional approach.
• Attention to Detail: Capable of managing multiple details and tasks in a fast-paced environment.
• CRM and Sales Operations Experience: Familiarity with CRM systems (e.g., Zoho, Salesforce) is advantageous.
• Analytical Abilities: Basic data analysis skills for preparing reports and tracking account health.
• Self-Motivated: Able to work independently, prioritise, and manage time effectively.

Location and hours

Cape Town CBD; 09:30 – 18h30 (March – October); 10h30 – 19h30 (November – March).

DISCLAIMER

The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment.

Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at [e-mail]. The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy.