Digital Account Manager

Ao Connect Solutions; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic digital marketing agency in Pretoria is seeking a Mid-Senior Digital Account Manager. The role involves managing multiple campaigns, ensuring client satisfaction, and optimizing performance metrics. Candidates should have at least 5 years of agency experience, strong problem-solving skills, and a client-centric approach.

Qualifications

• At least 5 years' experience in a similar role.
• Experience within a digital or marketing agency.

Responsibilities

• Serve as the primary contact for clients and manage expectations.
• Plan and execute digital marketing campaigns across multiple channels.
• Analyze campaign results and generate performance reports for clients.

Skills

Problem-solving

Time management

Attention to detail

Client-centric mindset

Job description

AO Digital is a dynamic digital marketing agency that delivers tangible business results through data-driven, agile strategies. As a key division of the AO Group, AO Digital specializes in crafting customized digital marketing solutions that align with clients' unique goals and challenges.

We are hiring a Digital Account Manager.

Location: Menlyn, Pretoria

Model: Onsite

We are looking for an experienced Digital Account Manager who can juggle multiple digital campaigns, oversee the execution of digital campaigns, and ensure that marketing strategies meet client objectives. This is a blended role that includes Customer Service, Project Management, and Digital Marketing expertise to drive client satisfaction and business growth.

Duties include:

1. Serving as the primary contact for clients, managing expectations, and ensuring customer satisfaction.
2. Understanding client needs and offering tailored digital solutions.
3. Communicating project statuses, deliverables, and performance reports when required.
4. Planning, executing, and monitoring digital marketing campaigns across multiple channels, including social media, email, PPC, etc.
5. Collaborating with internal teams to ensure campaigns meet goals and expectations.
6. Optimizing campaigns based on performance metrics and analytics to ensure maximum ROI.
7. Ensuring projects are aligned with the client's vision, deadlines, and budget.
8. Analyzing campaign results and generating reports and feedback to clients on performance.
9. Overseeing the budget for client projects and ensuring cost-effective digital campaigns.
10. Tracking spending and providing regular updates where required.

The role also requires strong operations management skills, with a focus on process optimization, team leadership and coordination, project management, quality control, performance monitoring, and stakeholder communication.

Experience required:

• At least 5 years' experience in a similar role.
• Experience within a digital or marketing agency.
• Strong problem-solving and time management skills.
• Adaptability and attention to detail.
• Client-centric mindset.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Marketing and Sales

Industries: Software Development

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