Dialler Manager

Unlimited Group; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Unlimited Group is seeking a Dialler Manager who will be responsible for managing and optimizing dialler systems in a high-volume outbound call centre. The ideal candidate will have a strong background in telemarketing, ensuring efficiency and effectiveness in campaign performance through expert management of dialler technology.

Qualifications

• Bachelor's degree in relevant field.
• Proficiency in dialler systems such as Aspect or Five9.
• Understanding of outbound call centre operations.

Responsibilities

• Oversee management and optimization of the dialler system.
• Maximize agent productivity and campaign performance.

Skills

Management of dialler systems

Optimization skills

Understanding of outbound call centre operations

Education

Bachelor's degree in Information Technology

Degree in Business Administration

Tools

Aspect

Five9

Job description

We're on the hunt for a Dialler Manager.

Are you passionate about managing and optimizing dialler systems within a high-volume outbound call centre environment? Do you thrive in the telemarketing industry? If so, we're eager to learn more about you

As Dialler Manager, you will oversee the management and optimization of the dialler system to ensure efficient and effective campaign performance. The primary goal of the Dialler Manager is to maximize agent productivity and campaign performance through effective management of the dialler system.

If You Have The Following

• Bachelor's degree in a relevant field such as Information Technology, Business Administration, or a related discipline.
• Proficiency in dialler systems such as Aspect, Five9, or similar platforms.
• Understanding of outbound call centre operations, including dialling regulations and compliance requirements.
  
  

We'd love to hear from you!