Dialer Manager

Findojobs South Africa; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading financial organization in Gauteng is seeking a Dialer Manager to lead and enhance the call centre's outbound sales capabilities. The ideal candidate should have strong managerial experience and skills in strategic thinking and data analysis. You will be responsible for monitoring operations, establishing best practices, and designing communication strategies across the customer journey. Join a progressive team that supports innovation and collaboration.

Benefits

Networking opportunities

Agile working environment

Ownership of initiatives

Qualifications

• Proven managerial experience with a successful track record.
• Experience in leading outbound sales teams.
• Demonstrated ability to manage operations effectively.

Responsibilities

• Lead a team to enhance call centre outbound sales capabilities.
• Manage operations and monitor effectiveness of communication channels.
• Establish best practices for the outbound call centre.

Skills

Strategic thinking

Data analysis

Team leadership

Marketing campaigns

Education

NQF level 5 or 6 qualification

Job description

Hello Future Dialer Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our team in FNB Credit Card, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Responsibilities:

1. Lead a team to enhance call centre outbound sales capabilities for new and existing offerings, achieving set contact centre business goals.
2. Manage operations by monitoring the effectiveness of outbound communication channels, messaging, timing, and frequency.
3. Establish best practices for the outbound call centre to improve capability.
4. Design communication strategies across the customer journey to support business goals.
5. Propose outbound communication strategies for new products.
6. Test and implement technologies that improve client communication effectiveness.
7. Understand client requirements through business process focus groups.
8. Conduct client focus groups and work study analyses to understand client needs.
9. Enhance outbound communication capabilities across segments to deliver strategic intent.

Ideal Candidate:

• Must have NQF level 5 or 6 qualification.
• Proven managerial experience with a successful track record.
• Strong strategic thinking and data analysis skills.
• Experience with marketing campaigns is required.

Benefits:

• Networking and collaboration opportunities.
• A progressive and agile working environment.
• Opportunities to innovate and take ownership of initiatives.

We are looking for someone who is:

• Adaptable and curious.
• Capable of analyzing complex data sets.
• Thrives in a collaborative environment.

Job Code: LI-NP2

Apply now to take the next step. We look forward to engaging with you!

We support employment equity and encourage candidates with disabilities to apply. Disclosure of disability information is voluntary and confidential unless legally required.

Application Deadline: 01/08/2025

All appointments will be made in line with FirstRand Group’s Employment Equity plan.