Destination Specialist - Inbound Travel Consultant

Our client is one of the leading destination specialists for Southern Africa. They create tailor-made itineraries for FIT, Group and MICE Travellers.

Job Purpose

To successfully quote profitable tour products for existing as well as new clients.

Key Responsibilities

• Secure business and effectively cost products
• Understand the market and margin control
• Build up and maintain agent and supplier relationships
• Develop own sales strategy to secure more business through existing and new agents
• Work closely with the team to achieve goals

Operations

• Quote and design successful creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests
• Capture and confirm bookings in Tourplan
• Negotiate with suppliers for better rates, cancellation policies and FOC’s
• Find new suppliers that offer a good service and better rates
• Follow up on quotes that have been sent out
• Successfully run groups, tour series, and FIT booking
• Compile welcome pack documents
• Create co-pilots according to itineraries
• Handle the 24-hour emergency phone
• Prepare guide documentation and brief guide before travel date
• Work closely with tour guides whilst on tour
• Instruct debtors to raise invoice
• Reconcile supplier invoices for processing
• Assist debtors’ clerk with invoicing/collection queries
• Reconcile tour guide expense sheets on completion of tours and check guide salary invoices

Additional Responsibilities

• Participate in supplier training and workshops
• Reduce the transaction turnaround time
• Demonstrate good communication skills and customer care
• Stay current on events and changes of suppliers and product
• Travel on educational and familiarization trips

Sundry Areas

It is expected of all employees to perform not only the tasks mentioned in the job description but also directly allocated or extraordinary tasks that could arise.