Desktop Support Technician - Resolve Issues, Train Staff

SilverBird BPO; Centurion; On-site; Confidential; Full time

Job summary

A dynamic business consulting firm in South Africa is seeking a Desktop Support Technician to provide technical support to internal staff. Responsibilities include setting up desktops, troubleshooting hardware and software issues, and assisting with IT asset management. The ideal candidate has experience in a similar role, strong knowledge of Windows and macOS, and excellent problem-solving skills. This is a great opportunity to grow your career in a supportive environment.

Qualifications

• Proven experience as a Desktop Support Technician or in a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with remote desktop applications and help desk software.

Responsibilities

• Set up and configure new desktops, laptops, and peripheral equipment.
• Troubleshoot and resolve hardware and software issues for staff.
• Manage and maintain company IT assets, ensuring updates.
• Assist with network connectivity issues and liaise with service providers.
• Provide training and support to employees on software applications.

Skills

Problem-solving skills

Communication skills

Job description

A dynamic business consulting firm in South Africa is seeking a Desktop Support Technician to provide technical support to internal staff. Responsibilities include setting up desktops, troubleshooting hardware and software issues, and assisting with IT asset management. The ideal candidate has experience in a similar role, strong knowledge of Windows and macOS, and excellent problem-solving skills. This is a great opportunity to grow your career in a supportive environment.