Desktop Support Technician

Tower Group South Africa (PTY) Ltd; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leader in the automotive components industry is seeking a Desktop Support Technician to join their team in Durban. This role requires relevant IT qualifications, at least three years of work experience, and skills in networking, OS management, and Microsoft tools. Successful candidates will perform troubleshooting, support plant IT requirements, and ensure smooth operations of IT-related activities.

Qualifications

• At least 3 years relevant work experience.
• Practical I.T competency test will be conducted.
• Basic Knowledge of PLC is an advantage.

Responsibilities

• Diagnose and troubleshoot network and desktop problems.
• Perform daily and weekly backups and updates.
• Create and manage asset register for various IT devices.
• Installation and configuration of OS, drivers, and applications.
• Assemble / build PCs and / or replace PC components.
• Management and setup of VC meeting equipment.
• End user account setup and configuration.
• Support Plant IT requirements.
• Perform preventive IT maintenance and security activities.

Skills

Networking experience

Experience in Operating Systems (Windows 10 to current)

Experience in M365

A+

Comptia N+

Experience in Active Directory

Education

FET Certificate: PC Support

FET Certificate: PC Engineering

FET Certificate: IT: Technical Support

NC: IT: Systems

Tools

Microsoft Certified Desktop Support Technician (MCDST)

CompTIA Security+

Job description

Overview

Our client a leader in the automotive components industry is seeking a Desktop Support Technician to join their team based in Durban

Minimum Requirements

• FET Certificate: PC Support or FET Certificate: PC Engineering or FET Certificate: IT: Technical Support or NC: IT: Systems
• Support (PC Engineering) - (Candidate must have at least one of these qualifications with NQF level between 4-6).
• At least 3 years relevant work experience, in addition as part of the process a practical I.T competency test will be conducted.
• IT specific requirements: Networking experience, experience in Operating Systems (OS) from Windows 10 to current, experience in M365, Comptia
• A+, Comptia N+, experience in Active Directory.
• Microsoft Certified Desktop Support Technician (MCDST) certification is an advantage.
• CompTIA Security+ is an advantage.
• Basic Knowledge of PLC is an advantage.
• Ability to work shifts, overtime, and stand-by as and when required.

Main Job Functions

• Diagnose and troubleshoot network and desktop (and related IT devices) problems.
• Perform daily and weekly backups and updates.
• Create and manage asset register for various IT devices.
• Installation and configuration of OS, drivers, and applications.
• Assemble / build PCs and / or replace PC components.
• Management and setup of VC meeting equipment.
• End user account setup and configuration.
• Visualisation of Helpdesk and Network incidents.
• Support Plant IT requirements.
• Finance accounting software support.
• Perform preventive IT maintenance and security activities.
• Support network and stand-alone printers.
• Ensure all IT related operations run smoothly.
• Create reports for IT Department.
• Ensure compliance with company IT security rules.
• Perform ad hoc activities as and when required.