Desktop Support Technician

Desktop Support Technician

Apply locations Durban time type Full time posted on Posted 2 Days Ago job requisition id R

Would you like to be the first point of contact for tech solutions? Join us and make an impact as a Desktop Support Technician!

About our Team

LexisNexis Legal & Professional, which serves customers in more than countries with 11, employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

We are seeking a dedicated Technical Support Specialist to provide technical assistance to computer system users. This role involves diagnosing, troubleshooting, and resolving hardware and software issues, as well as providing excellent customer service.

Key Responsibilities

1. Provide first-level technical support and escalate unresolved queries.
2. Track, route, and redirect problems to the correct resources.
3. Diagnose and resolve hardware and software issues and advise users on appropriate actions.
4. Set up new user accounts, profiles, and configure workstations and applications.
5. Install, modify, and repair computer hardware and software.
6. Perform regular updates and maintenance tasks, ensuring security and privacy of systems.
7. Maintain accurate records of repairs, maintenance schedules, and prepare timely reports.
8. Monitor, support, troubleshoot, and resolve operating issues to ensure connectivity and minimize downtime.
9. Provide support and technical setup at trade shows, including periodic travel, and ensure all global SLAs are met.

Required Skills

1. Proficiency in Windows environments.
2. Experience with computer networks, network administration, and network installation.
3. Familiarity with remote desktop applications and help desk software.
4. Ability to configure workstations / laptops.
5. Strong written and verbal communication skills.
6. Ability to troubleshoot operational issues.
7. Basic understanding of software monitoring tools and backup procedures.
8. Excellent problem-solving and organizational skills.
9. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) or previous experience in a technical support role.

Work in a way that works for you

We promote a healthy work / life balance across the organization.

We offer an appealing working prospect for our people.

With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your well-being and happiness are key to a long and successful career.

These are some of the benefits we are delighted to offer:

1. Medical Aid
2. Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
3. Modern family benefits, including adoption and surrogacy
4. Study Leave

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.

As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

We are committed to providing a fair and accessible hiring process.

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact us.

Please read our Candidate Privacy Policy.