Desktop Support Technician

NTT Data; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading IT firm is looking for an IT Support Technician to assist with a Windows Upgrade Rollout across their organization. This role involves deploying new laptops, providing support during the rollout, and ensuring data integrity. The ideal candidate should possess a degree in IT, relevant certifications, and have experience in desktop support. Strong problem-solving skills and effective communication with stakeholders are crucial.

Qualifications

• Degree or diploma in IT or Computer Science is preferred.
• Certifications like CompTIA A+ are advantageous.
• Experience in desktop support or similar roles.

Responsibilities

• Assist in the deployment of the latest Windows OS.
• Provide first-level IT support during and after rollout.
• Troubleshoot and resolve hardware, software, and network issues.

Skills

Proficiency in Windows OS

Microsoft Office Suite

IT Troubleshooting

Knowledge of Network Configurations

Cybersecurity Principles

Verbal Communication

Written Communication

Analytical Skills

Problem-Solving Skills

Customer Centricity

Education

Degree or Diploma in Information Technology

Tools

CompTIA A+

Microsoft Certified: Modern Desktop Administrator Associate

Job description

Responsibilities

• Windows Upgrade Rollout: Assist in the deployment of the latest Windows operating system across the organization. This includes preparing, configuring, and deploying new laptops.

• Swapping Out Laptops: Facilitate the exchange process of old laptops with new ones equipped with the upgraded Windows OS.

• Ensure data migration and integrity during the swap.

• Provide first-level IT support to employees during and after the rollout process.

• Troubleshoot and resolve issues related to hardware, software, and network connectivity.

• Stakeholder Engagement: Communicate effectively with stakeholders to ensure they are informed and comfortable with the changes.

• Provide training and support as needed.

• Maintain accurate records of deployed systems, configurations, and support requests.

• Document procedures and FAQs to aid the support team.

• Track progress and provide regular updates to project managers.

• Identify and escalate any issues that could affect the project timeline or quality.

Qualifications

• A degree or diploma in Information Technology, Computer Science, or a related field is preferred.

• Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.

• Previous experience in desktop support or a similar role.

• Experience with Windows operating systems and IT rollouts is highly desirable.

Skills

• Proficiency in Windows OS, Microsoft Office Suite, and common IT troubleshooting tools.

• Knowledge of network configurations and cybersecurity principles is a plus.

• Strong verbal and written communication skills.

• Ability to explain technical concepts to non-technical stakeholders.

• Excellent analytical and problem-solving skills.

• Ability to work under pressure and manage multiple tasks simultaneously.

• A customer-centric approach with a focus on delivering high-quality service and support.

Working Conditions

• This role will be based in an office environment with possible on-site visits to different locations within the organization.
• Ability to lift and move computer equipment as needed.
• Standard office hours with possible requirements for after-hours or weekend work during the rollout phase.