Desktop Support Engineer (Durban)

Job title: Desktop Support Engineer (Durban)

Job Location: KwaZulu-Natal, Durban

Deadline: May 07, 2025

Job Purpose

Help end-users resolve issues with computer hardware or software. Respond to user inquiries, troubleshoot and diagnose problems, and identify solutions with IT equipment and applications.

Responsibilities

1. Client & Customer Management (Internal): Help manage internal clients by carrying out standard activities and providing support to others.
2. User Support: Provide hardware, software, and end-user support for unresolved queries in line with documented procedures and service level targets to support the business effectively.
3. Operational Compliance: Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
4. Data Management: Support others by working on a variety of data management tasks.
5. Administration: Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
6. Work Planning: Organise own work schedule each day in line with changing priorities.
7. Personal Capability Building: Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Education

• Grade 12 / SAQA Accredited Equivalent (Essential); MCSA, A+, N+, ITIL Foundation certifications (Essential)

Experience

• 2 - 3 years' experience in desktop support administration (Essential).