Desktop Support Engineer

Sable International; Cape Town; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading company in professional services is seeking a Desktop Support Engineer in Cape Town. This dynamic role requires providing high-quality technical support in a fun and challenging environment. Ideal candidates should possess strong troubleshooting skills, experience with the Microsoft Tech Stack, and a customer-focused mindset.

Qualifications

• Experience in desktop support for Windows 10/11 and Mac OS.
• Proficient in Microsoft 365 suite and Active Directory.
• Knowledgeable in networking concepts and virtualization platforms.

Responsibilities

• Provide desktop support, including OS rebuilds and installations.
• Troubleshoot software and hardware issues across multiple platforms.
• Manage and support Microsoft 365 tools.

Skills

Analytical Skills

Troubleshooting

Customer Service

Communication

Tools

Microsoft 365

Hyper-V

Endpoint Detection and Response (EDR)

Job description

About Sable International

Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency, and nationality needs of our clients. We pride ourselves on providing solutions that suit our clients' unique individual circumstances; our employees are key in achieving this goal.

The staff in our Cape Town, Durban, London, Melbourne, and Portugal offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals. As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.

Location: Cape Town

Job Overview

Are you energetic, ambitious, and looking to develop your career? Our Cape Town IT department is looking to add a Desktop Support Engineer to their team. We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.

We are seeking an experienced Desktop Support Engineer to deliver high-quality first- and second-line technical support across a diverse internal client base. The ideal candidate will be technically skilled, customer-focused, and comfortable working in a fast-paced environment, particularly within a Managed Services Provider (MSP) setting. Proficiency with the Microsoft Tech Stack and strong troubleshooting abilities are essential.

You're Perfect For This Position If You

• Have solid experience providing desktop support in Windows 10/11 and Mac OS environments.
• Are confident working within the Microsoft 365 suite, including Exchange Online, Intune, and Active Directory.
• Have a good understanding of Endpoint Detection and Response (EDR) solutions and follow best practices in IT security, including Multi-Factor Authentication (MFA).
• Possess strong analytical and troubleshooting skills for both hardware and software issues.
• Have a working knowledge of core networking concepts such as routing, subnetting, NAT, DNS, and TCP/IP.
• Are experienced with virtualisation platforms like Hyper-V and familiar with managing Windows Server environments (2016, 2019, 2022).
• Can diagnose and resolve internal firewall, VoIP, and endpoint protection issues effectively.
• Understand basic email routing and have familiarity with tools like Mimecast.
• Excel in a fast-paced internal support environment and are comfortable managing multiple support requests simultaneously.
• Communicate clearly and professionally with internal users, including those with limited technical knowledge.
• Are highly organised, with strong documentation and record-keeping skills.
• Are proactive, dependable, and eager to learn and grow within a collaborative IT team.

Additional Requirements

• Hold a valid driver's license and have access to reliable transport.
• Availability for occasional after-hours support and infrequent overnight assignments.

Personal Attributes

• Exceptional customer service and communication skills.
• Strong problem-solving and analytical abilities.
• Self-motivated, proactive learner with the ability to manage changing priorities.
• Ability to work both independently and collaboratively within a team.
• Excellent documentation and organisational skills.
• Well organised, punctual, and reliable.

Your Role And Responsibilities

Among other tasks, your main responsibilities will include:

• Providing desktop support including new user setups, OS rebuilds, and software/hardware installations.
• Diagnosing and resolving software and hardware issues across multiple platforms.
• Supporting and maintaining Microsoft 365 tools and hybrid Active Directory environments.
• Troubleshooting network issues, firewalls, and VoIP telephony systems.
• Managing Hyper-V virtual environments and Windows Server infrastructures (2016–2022).
• Accurately logging and updating support tickets and producing detailed documentation.
• Participating in service delivery meetings and contributing to continuous improvement initiatives.