Desktop Engineer

Old Mutual Life Assurance Company (SA) Ltd; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

A leading financial services organization in Cape Town seeks an IT Support Technician to provide advanced support for end-user hardware and software issues. This role involves troubleshooting, cloud services support, and implementing security protocols. Ideal candidates will have relevant IT qualifications and 2–4 years of experience in desktop support. Competitive salary and benefits are offered.

Qualifications

• 2–4 years of experience in a desktop support or EUC role.
• Hands-on experience with Windows 10/11 and Office 365.
• Familiarity with endpoint security and remote access tools.

Responsibilities

• Provides advanced technical support for hardware and software issues.
• Applies cybersecurity measures for desktop environments.
• Designs monthly work schedules to enhance workflow.

Skills

Computer Literacy

Database Administration

Knowledge Management

Oral Communications

Tech Savvy

Education

National Diploma or Degree in Information Technology

Microsoft certifications (e.g., MCSA, MS-900, MD-102)

ITIL Foundation certification

Tools

Windows 10/11

Office 365

Active Directory

Job description

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Provides advanced technical support to resolve end-user hardware and software issues, either remotely or on-site. Troubleshoots, diagnoses, and implements IT solutions for proper functioning.

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Responsibilities

• Scripting and Automation: Uses languages like PowerShell or Bash to automate routine tasks and enhance troubleshooting efficiency.
• Security Best Practices: Applies cybersecurity measures to protect desktop environments from threats.
• Cloud Services: Supports cloud applications like Office 365, AWS, or Google Workspace.
• Active Directory Management: Manages user accounts and permissions in Active Directory (AD).
• User Support: Provides advice, training, and assistance to users to resolve complex queries and ensure the applications/website capabilities are well understood by the business.
• Data Management: Helps others get the most out of data management systems by providing support and advice.
• Client & Customer Management (Internal): Helps senior colleagues manage internal client and customer relationships by using relevant sales or client systems.
• Administration: Produces, updates, and provides best practice support on complex Microsoft documents, databases, and other departmental systems, advising colleagues as needed and using expertise to help improve processes.
• Faults Diagnosis and Correction: Provides fault isolation and resolution to limit and address issues promptly.
• Documentation and Backup: Drafts and maintains basic technical and/or user documentation to a high standard and creates backup files to ensure instant recovery if problems occur.
• Knowledge Management System: Helps others get the most out of knowledge management systems by offering support and advice.
• Operational Compliance: Identifies, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and reports and escalates issues as appropriate.
• Work Scheduling and Allocation: Designs monthly schedules and, if necessary, assigns work to others to speed up office workflow and ensure high-priority tasks are completed.
• Personal Capability Building: Develops own capabilities through assessment, training, and ongoing education to stay current with relevant technology and industry best practices.

Education & Certifications

• National Diploma or Degree in Information Technology or equivalent.
• Microsoft certifications (e.g., MCSA, MS-900, MD-102) are advantageous.
• ITIL Foundation certification preferred.

Experience

• 2–4 years of experience in a desktop support or EUC role.
• Hands-on experience with Windows 10/11, Office 365, Active Directory, and SCCM or Intune.
• Familiarity with endpoint security, VPNs, and remote access tools.

Skills

Computer Literacy, Database Administration, Database Management Systems (DBMS), Database Queries, Data Controls, Document Management, Executing Plans, Expertise Management System, Knowledge Management, Metadata Management, Object-Oriented Database Management System (OODBMS), Office Systems, Oral Communications, Policies & Procedures, Test Case Management

Competencies

• Collaborates
• Communicates Effectively
• Decision Quality
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Tech Savvy

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

11 August 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

About Us

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management, and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.