Desktop Engineer

Sabenza IT & Recruitment; Cape Town; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Zusammenfassung

Sabenza IT & Recruitment in Cape Town is seeking a Desktop Engineer who owns issues from start to finish, diagnosing and fixing across software and hardware. This role emphasizes hands-on problem solving and accountability in a fast-paced environment.

You’ll provide first and second line IT support to end users, log and track tickets, and work with asset teams to keep systems reliable. Strong communication is essential.

Qualifikationen

• Matric/Grade 12 is required.
• 2–3 years IT support experience.
• Certifications: A+, N+ and/or MCTS/MCITP (or equivalent).

Aufgaben

• Provide first and second line technical support to end users
• Analyse, diagnose and resolve system and application issues
• Respond to requests via phone, email and the service desk
• Log, track and escalate calls through to resolution
• Set up and configure IT equipment to standard
• Manage asset tracking and work with the IT Asset team
• Document processes, procedures and resolutions
• Work after hours, weekends and standby when required

Kenntnisse

Ownership & accountability

Problem-solving

Interpersonal skills

Attention to detail

Team player

Ausbildung

Grade 12 (Matric)

A+, N+ and/or MCTS/MCITP (or equivalent)

Jobbeschreibung

Cape Town, South Africa | Posted on 06/11/2026

First & Second Line Support | Hands-On | Ownership-Driven

Are you the person people call when tech stops working?

We’re looking for a Desktop Engineer who doesn’t just log tickets — they own them. Someone who can diagnose, fix and follow through, whether it’s a straightforward user issue or a more complex system problem. If you like solving problems, working with people and taking ownership, this role is for you.

What you’ll do

• Provide first and second line technical support to end users
  
• Analyse, diagnose and resolve system and application issues
  
• Respond to requests via phone, email and the service desk
  
• Log, track and escape calls through to resolution
  
• Set up and configure IT equipment to standard
  
• Manage asset tracking and work with the IT Asset team
  
• Document processes, procedures and resolutions
  
• Support software and hardware inventory and licence tracking
  
• Work after hours, weekends and standby when required
  

Requirements

What we’re looking for

• Grade 12 (Matric)
  
• A+, N+ and/or MCTS/MCITP (or equivalent)
  
• 2–3 years IT support experience
  
• Ability to take ownership and see problems through
  
• Strong attention to detail and clear decision-making
  
• Good interpersonal skills and empathy
  
• Comfortable working in a fast-paced, structured environment

This role is ideal if you

• Enjoy hands-on technical work
• Prefer solving problems over just logging them
• Take pride in getting things done right the first time
• Can work independently and still be a strong team player

No management responsibility. Full ownership of your work.