Designate Centre Manager

Halfords Careers; East London; On-site; GBP 35 000 - 40 000; Full time

Job summary

Join a leading automotive service maintenance and repair business as a Designate Centre Manager. This role is pivotal in supporting local centres and leading teams to deliver exceptional customer experiences. You'll be at the forefront of driving business performance while ensuring compliance and safety standards are met. With a focus on career progression, you'll benefit from extensive training and a supportive environment. This opportunity offers a dynamic work atmosphere where no two days are the same, making it ideal for those who thrive on change and innovation. Apply today to be part of an exciting journey in the automotive industry!

Benefits

Structured 12-week induction

5.6 weeks annual leave

Up to 50% off garage bills

Discounts on various products

Family & Friends Discount Events

Trade Price Bike opportunity

Financial planning support

24/7 GP Access

Share Save scheme

Health Cash Plan

Qualifications

• Strong leadership and team management skills are essential.
• Experience in delivering high customer satisfaction is crucial.

Responsibilities

• Support local centres and lead in-centre teams effectively.
• Drive a culture of excellent customer experience and service.

Skills

Leadership Skills

Customer Satisfaction

Coaching and Team Development

Financial Acumen

Compliance Standards

Sales Management

Communication Skills

IT Proficiency

Time Management

Driving Licence

Tools

Helpdesk

Asset Management

Data Mining

Control Engineering

Job description

Brilliant at leading a team

Join the UK’s largest Automotive service maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

A newly created role within our Autocentre business, our Designate Centre Managers will be a vital support to our management team. As a Designate Centre Manager, you will be supporting local centres within the area within a reasonable travel time and leading the in-centre teams with support, encouragement, and motivation. No two days are the same so you will need to be open to change, adaptable, and ensure that the team are on board and motivated to constantly move forwards with the ever-changing environment that adapts to meet our customers' needs and demands. This experience will set you up to successfully run your own allocated centre when an appropriate vacancy arises.

Our customers are at the heart of everything we do; you will be there to support and engage the team to drive a culture that is professional and ensures that the customers' journey delivers a fantastic customer experience, helping the team to focus on achieving amazing results and building your centre's reputation for excellence. We expect nothing but the best to be delivered in terms of service and meeting demand while delivering centres that are not just great for our customers in terms of commercial excellence but safe and compliant.

If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you; don't delay, apply today!

Average uncapped bonus of £10,800 per year (with potential to earn more).

5 days a week.

Earn extra with our refer-a-friend scheme. T&Cs Apply.

Benefits Include :

1. Structured 12-week induction into our business
2. 5.6 weeks annual leave
3. Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
4. Discounts on everything from groceries, shopping, insurance, days out, restaurants, and more
5. Family & Friends Discount Events
6. Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
7. Financial planning support via Wagestream; access up to 30% of your salary in advance
8. GP Access 364 days a year, 24 hours a day
9. Join the Share Save scheme with a 20% discount on shares
10. Health Cash Plan to access wellbeing services and claim back healthcare costs
11. Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and Experience:

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management
• Engaging and motivational coaching-based approach to team development and able to provide in-the-moment training
• Strong financial acumen with experience of managing P&L and optimizing profit
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPIs
• Excellent communication skills, verbally and written
• IT proficient with the willingness to learn in-house systems
• Good time management
• A current valid driving licence

We're in an exciting chapter, rapidly growing our business with a focus on motoring services and electric mobility. We're the UK’s leading retailer of motoring and cycling products and services and the UK’s largest vehicle service maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords, we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Required Experience: Manager

Key Skills: English, Helpdesk, Asset Management, ABB, Data Mining, Control Engineering

Employment Type: Full-Time

Experience: years

Vacancy: 1

Yearly Salary: £35,000 - £40,000