Deputy Security Operations Manager

An exciting opportunity has emerged for a motivated and dedicated individual to join the security management team at Broadmoor Hospital as the Deputy Security Operations Manager.

This role is designed to work closely with the Security Operations Manager to streamline operations within this highly specialized area and enhance the overall leadership quality across security services. We are looking for a candidate with exceptional communication and interpersonal skills to take on this critical role.

The ideal applicant will possess a keen attention to detail and a creative approach to problem-solving, with the ability to work effectively within a management team. The successful candidate will play a pivotal role in ensuring that services comply with the High-Security Psychiatric Services (Arrangements for Safety and Security Directions), the National Clinical Security Framework, Trust policies and procedures, and performance targets.

Key Responsibilities

1. Providing outstanding leadership in the following areas:
2. Control Room operations
3. Reception management
4. Staff and visitor search areas
5. Contractor management
6. Annual security audits
7. Research and development of security products
8. Procurement of security technologies and systems

The Deputy Security Operations Manager provides leadership and oversight of security operations, ensuring compliance with DHSC Safety and Security Directions, the National Clinical Security Framework, and Trust policies.

Key duties include managing control room operations, reception, staff searches, patient social visits, and contractor supervision. The role is responsible for conducting security audits, researching and procuring security technologies, and managing budgets and shift scheduling. Additionally, the post holder leads recruitment drives and training programs to ensure a highly skilled security team. By optimising resources and implementing best practices, the role enhances security services, ensuring a safe and secure environment.

About Us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from the South of England and we provide low and medium secure services across eight London boroughs.

The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £m. The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'. The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Job Responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

Person Specification

Qualifications and Training

1. Demonstrate a standard of education to degree level or equivalent in work experience relevant to this post
2. PRINCE2 or equivalent project management experience in secure healthcare setting
3. Security and/or management qualifications at diploma or degree level
4. PRINCE2 foundation and practitioner
5. Completed Audit Training to ISO standard

Experience

1. Minimum of 3 years of operational management in a security based service with the responsibility for managing resources and people
2. Evidence of problem solving and decision making at a level similar to that required for this role
3. Experience of working and implementing changes in accordance with new regulations, protocols, policies and procedures
4. Evidence of being a team player and managing the complex needs of teams
5. Experience of working within a secure mental healthcare setting
6. Experience of working with patients having mental healthcare or learning disability needs

Knowledge

1. Understanding the culture and values of the NHS and the importance of embracing and promoting equality, diversity and inclusion as an integral part of organisational culture
2. Good knowledge and understanding of law and relevant legislation, e.g. data protection principles, Regulation of Investigatory Powers Act, Mental Health Act, Police and Criminal Evidence Act
3. Maintain awareness of professional and organisational developments
4. Understanding of health and safety in the workplace
5. Working knowledge of physical, procedural and relational security
6. Knowledge of category B prison service standards
7. Knowledge of facilitating works in a secure environment
8. Knowledge of procurement processes and contracts management
9. Knowledge of technical security systems, such as: Cortech, perimeter intrusion detection systems, CCTV, access control, X-ray equipment, fire alarm systems, personal attack alarm systems, intruder alarm systems and digital radio systems

Personal Qualities

1. Able to approach problem solving with logic, absorb and communicate information, and be capable of clear and concise thinking
2. Organisational, financial and people-management skills
3. Proficient in report writing
4. Good analytical/problem solving skills
5. Ability to influence key stakeholders within complex organisational structures
6. Be self-motivated and able to work with minimum supervision
7. Be able to relate to other members of the team, self-reliant, friendly with a sense of humour
8. Excellent interpersonal and oral communication and presentation skills with the ability to communicate effectively at all levels of the organisation
9. Effective public speaker with strong written and oral skills
10. A reputation for personal integrity and intelligence
11. Experience of managing change and new ways of working
12. Awareness of aspects of confidentiality and information sharing within a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£51,000 to £58,000 a year Per Annum Inclusive of Allowances