Deputy Financial Services Providers

Tipp Focus Holdings; Pretoria; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A prominent financial regulatory office seeks an experienced leader to oversee client complaints against financial services providers. The successful candidate will ensure procedural fairness and lead a team dedicated to upholding industry integrity. Critical competencies include strategic management, conflict resolution, and a deep understanding of financial regulations, particularly the FAIS Act.

Qualifications

• 5 to 10 years of relevant financial sector experience required.
• Experience in financial consumer protection and adjudication preferred.
• Attorney, Advocate, or ex-judge qualification advantageous.

Responsibilities

• Leading and mentoring senior team members to meet business goals.
• Drafting and issuing determinations regarding complaints.
• Monitoring customer outcomes and mitigating risks.

Skills

Conflict Management

Conciliation and arbitration skills

Diplomacy

Strategic Capability and Leadership skills

Advanced problem-solving

Education

Postgraduate degree in law (NQF Level 8)

Job description

Purpose of the Job:

The objective of the role is to consider and assess client complaints against financial services providers in a procedurally fair, informal, economical, and expeditious manner. Applications are sought from dynamic, experienced leaders with proven experience in the financial sector and a track record of effective team management and results-driven leadership at the executive or senior management level. The candidate should be experienced in financial sector regulatory issues, adjudication and interpretation of laws, alternative dispute resolution, and the promotion of the fair treatment of financial customers. The person must also have extensive experience operating at the executive management level. It will be an advantage if the candidate has international knowledge or experience in financial regulation or supervision and proven management experience at an executive level. The Office of the FAIS is committed to ensuring the integrity of the South African financial services industry, working in the interests of financial customers, and supporting balanced and sustainable economic growth in the country. Where specific financial sector laws such as the Financial Sector Regulation Act and the FAIS Act have not fully ensured consumer protection and fair treatment, the Office of the FAIS, along with other industry schemes, plays a pivotal role in adjudicating consumer complaints arising from their treatment by financial services providers.

Some key outputs include:

1. Working closely with the relevant department responsible for the day-to-day management and administration of the Office, including ensuring adequate skills and resources to meet its mandate and objectives.
2. Drafting and issuing determinations.
3. Leading, coaching, inspiring, and mentoring senior members of the technical team to provide excellent service, achieve business goals, and build team capacity for the future.
4. Monitoring the achievement of fair customer outcomes in the financial services sector and taking steps to mitigate conduct risks and abusive market practices.
5. Handling complaints resolution.

Desired Skills:

• Fit and proper
• Conflict Management
• Conciliation and arbitration skills
• Fairness and impartiality
• Diplomacy
• Strategic Capability and Leadership skills
• Sound judgment
• Advanced problem-solving

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Degree

About The Employer:

Qualifications and experience required:

• Matric.
• A relevant postgraduate degree in law (NQF Level 8) recognised by SAQA.
• Attorney, Advocate, or an ex-judge.
• A minimum of 10 years of relevant financial sector and senior management experience, preferably with some exposure to financial consumer protection, adjudication, and interpretation of law, and exposure to alternative dispute resolution approaches.
• Thorough knowledge of financial sector laws, particularly the FAIS Act and its subordinate legislation.

Technical competencies required include, but are not limited to:

• General management experience
• Strategic planning and leadership
• A deep understanding of the financial sector and the role, purpose, and functioning of a financial sector regulator, especially one that deals with dispute resolution.

Behavioral competencies include, but are not limited to:

• Fit and proper
• Conflict management
• Mediation, conciliation, and arbitration skills
• Fairness and impartiality
• Honesty and integrity
• Professionalism
• Fairness
• Diplomacy
• Strategic capability and leadership skills; negotiation skills
• Sound judgment
• Advanced problem-solving, planning, and facilitation abilities
• Proven leadership ability with a focus on enabling staff to achieve results