Department Manager : Collections

Tenacity Financial Services; Wes-Kaap; On-site; ZAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Collections Department Manager to lead and optimize their collections team. This pivotal role involves developing strategies to manage delinquency and charge-off levels while ensuring compliance with credit regulations. The ideal candidate will leverage call centre technologies and data analysis to enhance performance and drive profitability. With a focus on team development and effective leadership, this position offers the opportunity to make a significant impact on the organization’s financial health. If you are passionate about credit management and team leadership, this role is perfect for you.

Qualifications

• Extensive experience managing collections teams and processes.
• Strong understanding of credit regulations and financial legislation.

Responsibilities

• Oversee collections strategies and manage team performance.
• Analyze delinquency data and collaborate with stakeholders.

Skills

Team Management

Credit and Collections Policy Knowledge

Call Centre Technologies

Data Analysis

Dispute Resolution

Education

Bachelor's Degree in Finance or Business

Certification in Credit Management

Tools

Sage

ESS

Job description

Collections Department Manager (CDM)

The Collections Department Manager (CDM) will endeavor to increase Tenacity’s profitability by operating within the guidelines and requirements of our Credit and Collections Policy and the National Credit Regulations as stipulated by the National Credit Act and the Debt Collectors Act. The CDM is responsible for maintaining appropriate delinquency and charge-off levels, adjusting strategies and processes to keep the credit book within agreed limits, and developing staff to motivate the Collections Teams to optimize performance and professional growth.

Key Responsibilities :

1. Operate within the guidelines of the Credit and Collection Policy.
2. Utilize existing and emerging call centre technologies to meet company goals.
3. Manage inbound & outbound calling strategies to maximize efficiency and effectiveness.
4. Meet productivity targets while mitigating delinquencies and charge-offs.
5. Establish and maintain management controls to identify issues, maximize collections, contain costs, and improve processes.
6. Resolve disputes related to receivables and risk management with customers and other departments.
7. Regularly submit receivable reports to senior management.
8. Analyze delinquency data against industry trends and economic conditions to improve results.
9. Collaborate with the new business department to improve credit quality.
10. Review collection processes with stakeholders periodically.
11. Review and approve the monthly Charge Off Schedule and communicate it appropriately.
12. Maintain accurate customer documentation and profiles.
13. Stay informed about laws related to collections, NCA, DCA, and other relevant legislation.
14. Participate in trade and credit groups to enhance credit knowledge.
15. Follow company policies and procedures.
16. Handle ad-hoc projects and responsibilities as assigned.
17. Manage a team of Collections Team Managers.
18. Implement strategic plans through effective recruitment, training, motivation, and evaluation.
19. Provide leadership to promote high performance and customer focus.
20. Conduct regular team meetings to ensure communication, teamwork, and productivity.
21. Apply people management practices aligned with company policies.
22. Mentor and coach staff, updating career growth plans as needed.
23. Set clear, achievable targets for team members, reviewed quarterly.
24. Manage non-performance and probation issues per policies and agreements.
25. Lead the team to achieve departmental efficiency and cohesion.
26. Ensure effective collaboration with internal and external stakeholders.
27. Address behavioral concerns following disciplinary policies.
28. Manage absenteeism and related policies.
29. Oversee ESS / Sage transactions and payroll adjustments.