Dental Patient Chat Specialist — Evenings & Saturdays (High-Volume Support)

VirtuHire

South Africa

Remote

ZAR 465,000 - 620,000

Full time

7 days ago

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Job summary

VirtuHire is seeking a Dental Patient Chat Support Specialist for a UK dental practice. This fast-paced, chat-only role handles high volumes of patient enquiries via live chat and messaging platforms, guiding patients toward bookings with professional written communication.

You will respond promptly, answer questions about treatments and appointments, follow up with prospects, and maintain accurate CRM records.

Qualifications

Experience in dental or healthcare customer service.
Proven ability to handle high volumes of patient inquiries via written channels.
Excellent written English with flawless spelling and grammar.
Ability to manage multiple conversations and meet response targets.
Experience with CRM systems and chat platforms.
Willingness to work UK evenings and Saturdays from a home office.

Responsibilities

Manage a high volume of patient enquiries through live chat and messaging platforms.
Respond promptly and professionally, guiding patients through the booking process.
Answer questions about dental treatments, consultations and appointments.
Follow up with prospective patients who have shown interest but not booked.
Build trust through clear, empathetic, professional written communication.
Maintain accurate records of interactions in the CRM and track follow-ups.
Identify opportunities to convert enquiries into booked consultations and support the patient journey.