Dental Coordinator - Silverlakes

Job title: Dental Coordinator - Silverlakes

Job Location: Gauteng, Pretoria
Deadline: May 03, 2025

CRITICAL OUTPUTS

1. Effectively manage operational expenses including but not limited to staffing and dental consumables.
2. Deliver friendly, effective service to clients visiting the facility according to policies and procedures.
3. Provide accurate information to customers at all times regarding professional availability and account information.
4. Ensure correct data completion and capturing of patient information.
5. Manage and implement sound patient flow in the dental department.
6. Implement and communicate revised/new operational processes to all staff members.
7. Manage correct capturing of all patient data.
8. Ensure patient confidentiality at all times.
9. Assess billing information and ensure corrections.
10. Assist patients with account queries, support staff and escalate as necessary.
11. Ensure availability of stationary, business consumables and printing stock etc.
12. Record and manage maintenance of all dental equipment.
13. Schedule services of dental equipment.
14. Ensure compliance to licensing requirements of x-ray machine.
15. Ensure sound working relationships with internal and external customers.
16. Manage the provision of accurate information to customers.
17. Ensure that dental staff delivers a quality customer service.
18. Ensure that communication to customers portrays a professional, efficient image at all times.
19. All queries to be handled courteously and professionally within 24 hours.
20. Ensure that dentists' diaries are opened according to scheduled rosters.
21. Ensure pro-active communication with health professionals to identify and address needs and risks.
22. Coordinate and implement sound dental operational practices aligned with the dental operating model.
23. Quality customer service aligned with Intercare’s vision, mission, and values.
24. Monthly management of creditors for the dental department.
25. Effective leadership and people management.

REQUIREMENTS

1. Minimum qualification: Grade 12
2. 2-3 years' experience within a dental environment
3. Computer proficiency (MS Office) essential, GoodX experience advantageous.
4. Registered with HPCSA as a registered Dental Assistant.
5. Strong background in administration.