Dental Coordinator - Silverlakes

Intercare Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player in healthcare seeks a Dental Coordinator to enhance patient experience and operational efficiency. This role involves managing the dental department's operations, ensuring compliance with licensing, and providing exceptional customer service. The ideal candidate will have a strong background in administration, be proficient in MS Office, and possess a passion for patient care. Join a dynamic team that values inclusivity and innovation, and contribute to making a positive impact in the lives of patients. If you are driven by purpose and ready to take on a leadership role, this opportunity is for you.

Qualifications

• 2-3 years' experience in a dental environment is essential.
• Proficiency in MS Office and registered with HPCSA as a Dental Assistant.

Responsibilities

• Manage operational expenses and ensure patient confidentiality.
• Deliver effective service and manage patient data accurately.
• Coordinate dental operational practices aligned with company values.

Skills

Customer Service

Administration

Data Management

Operational Management

Education

Grade 12

Tools

MS Office

GoodX

Job description

ABOUT

Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Excellence and Innovation define what we believe and who we are.

Intercare Silverlakes Medical and Dental Centre situated in Equestria, Pretoria seeks to recruit a Dental Coordinator. The purpose of the position is to support the Practice Manager in their efforts to reach strategic branch goals and targets through outstanding coordination and supervision of the Dental department.

CRITICAL OUTPUTS

• Effectively manage operational expenses including but not limited to staffing and dental consumables.
• Deliver friendly, effective service to clients visiting the facility according to policies and procedures.
• Provide accurate information to customers at all times regarding professional availability and account information.
• Ensure correct data completion and capturing of patient information.
• Manage and implement sound patient flow in the dental department.
• Implement and communicate revised / new operational processes to all staff members.
• Manage correct capturing of all patient data.
• Ensure patient confidentiality at all times.
• Assess billing information and ensure corrections.
• Assist patients with account queries, support staff and escalate as necessary.
• Ensure availability of stationary, business consumables and printing stock etc.
• Record and manage maintenance of all dental equipment.
• Schedule services of dental equipment.
• Ensure compliance to licensing requirements of x-ray machine.
• Ensure sound working relationships with internal and external customers.
• Manage the provision of accurate information to customers.
• Ensure that dental staff delivers a quality customer service.
• Ensure that communication to customers portray a professional, efficient image at all times.
• Handle all queries courteously and professionally within 24 hours.
• Ensure that dentists' diaries are opened according to scheduled rosters.
• Ensure pro-active communication with health professionals to identify and address needs and risks.
• Coordinate and implement sound dental operational practices aligned with the dental operating model.
• Quality customer service aligned with Intercare’s vision, mission, and values.
• Monthly management of creditors for the dental department.
• Effective leadership and people management.

REQUIREMENTS

• Minimum qualification: Grade 12
• 2-3 years' experience within a dental environment
• Computer proficiency (MS Office) essential, GoodX experience advantageous.
• Registered with HPCSA as a registered Dental Assistant.
• Strong background in administration.

If your personal purpose is aligned to our purpose and your values fit in with our value system, please apply. We encourage Diversity of Thought, and we welcome people to build and add to our culture.

CLOSING DATE: 18 APRIL 2025

All applications can be submitted on: https://intercare.simplify.hr/

If you are not contacted within 3 weeks of the closing date please regard your application as unsuccessful.