About the Role
Our client, a growing e-commerce business with a strong presence in the picturesque region of Stellenbosch, Western Cape, is seeking a reliable and customer-focused Delivery Specialist. This role is vital for ensuring our customers receive their orders promptly and in excellent condition. As a Delivery Specialist, you will be the face of our brand to many customers, making positive interactions essential. This is an on-site position requiring a dedicated individual to manage deliveries within the Stellenbosch area and surrounding towns. The ideal candidate is organized, efficient, and committed to providing a high level of service.
Key Responsibilities
- Safely and efficiently deliver goods to customers' homes or businesses.
- Plan daily routes to optimize delivery times and minimize travel.
- Handle customer interactions with professionalism and courtesy.
- Collect payments (cash or card) upon delivery, ensuring accuracy.
- Load and unload delivery vehicles, ensuring items are secure and undamaged.
- Conduct basic vehicle checks before and after each shift.
- Maintain a clean and organized delivery vehicle.
- Report any delivery issues, customer complaints, or vehicle problems to the supervisor.
- Follow all company policies and traffic regulations.
- Maintain a positive and helpful attitude towards customers and colleagues.
Requirements
- Valid South African driver's license (Code 08).
- A minimum of 1 year of delivery or driving experience is preferred.
- Good knowledge of the Stellenbosch and surrounding Western Cape road networks.
- Excellent customer service and communication skills.
- Ability to manage time effectively and work independently.
- Physically fit and able to lift packages up to 15kg.
- Reliable and punctual with a strong work ethic.
- Own reliable transport to get to and from work may be an advantage.
- Must have a smartphone for navigation and delivery confirmation.
- Proof of address within or near Stellenbosch is beneficial.
Benefits
- Our client offers a competitive hourly wage with the flexibility of part-time hours, ideal for students or individuals seeking supplemental income.
- You will receive on-the-job training, gain valuable customer service experience, and enjoy a friendly working environment.
- Opportunities for increased hours may become available based on performance and business needs.
- Join a dynamic team in the heart of the Western Cape wine region and play a key role in customer satisfaction.