Delivery Manager

Jse Limited; Gauteng; On-site; ZAR 600 000 - 1 000 000; Full time

Job summary

An established industry player is seeking a Delivery Manager to lead a high-performing technical team. This pivotal role involves overseeing IT service delivery, managing budgets, and fostering stakeholder relationships. The ideal candidate will possess strong leadership skills and a deep understanding of agile methodologies. Join a company that values its employees and promotes a culture of continuous learning and respect. With a focus on professional growth and well-being, this opportunity offers a chance to shape the future of the industry while enjoying a collaborative work environment.

Benefits

Hybrid work options

Employee Assistance Programme

Health and Wellness Initiatives

Gender Neutral Parental Leave

Free onsite gym

Onsite coffee & salad bar

Leadership and Development Programs

Qualifications

• 3-5 years in a senior technical leadership role with multi-disciplined skills.
• Strong financial management and performance management skills are essential.

Responsibilities

• Lead a team to deliver IT services within agreed SLAs and improve agile maturity.
• Manage budgets and ensure optimal resource allocation for departmental goals.

Skills

Stakeholder Relationship Management

Performance Management

Agile Methodologies

Financial Management

Team Leadership

Cloud Platform Understanding

Full Stack Development

Data Management Technologies

Education

Relevant degree in Information Technology or Business-related field

Certified Scrum Master / Practitioner (CSM / CSP)

Tools

TFS

Agile Tools

Job description

Job category : Banking, Finance, Insurance.

Stockbroking

Contract : Permanent

Remuneration : Market Related

EE position : No

About our company: The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

Introduction

The Delivery Manager leads a high-performing technical team of Business Analysts, Developers, and Testers to deliver critical IT services and systems for JSE's business operations. This senior role is responsible for financial, vendor, and performance management, as well as team development and capacity planning. The Delivery Manager ensures timely and quality delivery of IT services within agreed SLAs, driving business initiatives and improving agile maturity.

Key Responsibilities

1. Business and Financial Results Management: Contribute to budget planning and ensure optimal resource allocation for departmental goals. Monitor and manage budgets and procurement through effective reporting. Deliver projects on time and within budget using agile methods and strong IT governance. Provide strategic input to departmental business plans in line with IT and business strategies. Deliver business features as defined by stakeholders and prioritised by the product owner. Design system solutions aligned with JSE architecture and technology roadmaps. Identify risks impacting delivery, including system, people, process, and financial factors. Estimate effort and timelines for delivery to inform planning and business cases. Ensure solutions are delivered on time, within budget, and meet quality standards. Assist in RFI / RFP processes to select optimal solutions. Manage software licenses to ensure compliance and prevent legal issues. Build trusted relationships with product owners, stakeholders, and executive sponsors. Foster collaboration and respect within teams, embodying JSE values. Ensure clients' needs are tracked through the development lifecycle, adhering to JSE standards. Support business and IT alignment, prioritisation, and dependency management. Maintain and present up-to-date roadmaps to align application projects with business strategy. Develop and maintain strategic relationships with key suppliers.
2. Stakeholder Relationship Management: Build trusted relationships with product owners, stakeholders, and executive sponsors. Foster collaboration and respect within teams, embodying JSE values. Ensure client needs are traced through the development lifecycle according to JSE standards. Support alignment, dependencies, and prioritization across business and IT units. Maintain and present up-to-date roadmaps for application projects aligned with business strategy. Develop and maintain strategic relationships with key suppliers.
3. Process Management: Advocate for team needs and ensure resources are in place to meet / exceed delivery SLAs. Manage team delivery, identify obstacles, and take corrective action as needed. Coordinate solution design reviews during sprint planning with agile architecture teams. Ensure peer reviews, minimize technical debt, and track in TFS with audit compliance. Align delivery with JSE architecture roadmaps to uphold vision and strategy. Apply agile architecture practices to speed up delivery and maintain alignment. Oversee planning, delivery, and quality using Agile and DevOps practices across all environments. Contribute to software estimation standards and ensure adherence. Ensure quality via JSE QA practices, traceability, and reporting. Adhere to methodologies, processes, and documentation standards. Ensure consistent application of business analysis, solution design, development, and testing. Manage staff/resource plans and clear work allocation to achieve business goals. Develop and manage vendor contracts at the SLA level, ensuring performance accountability. Implement tools for optimal 2nd and 3rd line application support and batch operations. Resolve technical issues within SLAs and manage escalations. Participate in root cause analysis and incident management. Plan release trains and production deployments. Maintain System Operations Manuals (SOM) and ensure testing before deployment. Ensure adherence to change and release processes, and support business continuity and disaster recovery. Maintain clear communication on workload and resource capacity for better planning and prioritization. Contribute to business cases for key initiatives. Manage technology lifecycle and align with strategic objectives. Facilitate SCRUM rituals and lead agile practices to improve team productivity. Coach teams on agile adoption and collaborate on continuous improvement. Drive automation and AI / ML to optimize operations and reduce risks.
4. Team Management: Align team with JSE vision and divisional strategy. Remove obstacles to team performance and ensure accountability for success. Lead recruitment and onboarding to embed JSE values and culture. Assess skills and development areas, creating tailored development plans. Set clear job profiles, performance agreements, and measurable goals. Conduct performance reviews to track progress and define action plans. Motivate the team by valuing diversity, fostering respect, and driving performance. Uphold and model JSE values, holding the team accountable. Build trust through consistency, honesty, and support. Improve team efficiency through cross-training, coaching, and automation. Drive team performance with JSE's performance management and development practices. Support the growth of cross-functional teams and prevent key person risks.
5. Transformation and Innovation Management: Support business optimization and improvements through team engagement. Foster innovation by listening to team ideas and providing technical expertise. Ensure EE / BEE targets are met through strategic recruitment decisions. Drive the adoption of the JSE leadership brand.

Minimum Requirements:

1. Relevant degree in Information Technology or Business-related field.
2. Certified scrum master / practitioner (CSM / CSP), LEAN Agile, SaFE preferred.
3. 3 – 5 years in a senior Technical leadership role with extensive knowledge of managing multi-disciplined skills.
4. Performance Management, career development planning, financial management essential.
5. Strategic planning to deliver business-fit solutions at the appropriate level of cost and quality.
6. Experience with working with "C" level executives and senior managers across multiple business lines.

Knowledge and Skills required:

1. Building and maintaining effective relationships with internal and external stakeholders.
2. Tracking cost against a budget.
3. Networking and building relationships.
4. Modelling and encouraging JSE culture.
5. Conducting root cause analysis.
6. Communicating job requirements and performance standards to others.
7. Conducting performance appraisal interviews.
8. Conducting performance feedback meetings.
9. Coordinating on-the-job training for new hires (e.g., identifying need, scheduling, resource allocation).
10. Selecting and implementing data management, Information governance, data virtualisation and visualisation technologies.
11. Strong Cloud platform understanding.
12. Full Stack development.
13. Knowledge of emerging technologies, such as AI and Machine Learning.

What's in it for you:

The lifeblood of the JSE is our PEOPLE who are at the heart of all that we do. In the spirit of one heartbeat, one and an incredible employee experience. Our commitment to professional growth, coupled with a culture of collaboration and respect, empowers our team to achieve excellence. We live by our core values: Connecting for Co-Creation, Growing Together, and Servant Leadership. We offer a range of benefits designed to support your well-being and professional development, including:

1. Hybrid ways of work for flexibility and balance.
2. Market-related total cost to company remuneration package.
3. Employee Assistance Programme for personal and professional support.
4. Health and Wellness Initiatives, including wellbeing leave and a wellbeing allowance.
5. Gender Neutral Parental Leave policy.
6. Free onsite gym, and an onsite coffee & salad bar.
7. Opportunities for participation in Leadership, Professional membership & conference/seminar attendance and Development Programs.

Join us at JSE, where your career aspirations can become a reality, and together, we can shape the future of our industry.