Delivery Channel Manager

South Cape Recruitment Ltd; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in food delivery is seeking a savvy, results-driven Delivery Channel Manager to oversee and optimize operations in Gauteng. You will act as the key link between restaurants, dispatch teams, and third-party platforms, ensuring customer satisfaction and operational success across all channels.

Qualifications

• 3+ years experience in logistics, food delivery, e-commerce, or operations.
• Solid understanding of delivery tech platforms like Mr D, Uber Eats, and Takealot.
• Ability to work under pressure and manage tight turnarounds.

Responsibilities

• Oversee day-to-day management of all delivery channels.
• Coordinate with kitchen, warehouse, and packaging teams.
• Track channel-specific performance metrics and provide actionable insights.

Skills

Communication

Analytical mindset

Coordination

Problem-solving

Customer service

Tools

Excel

Google Sheets

Job description

Delivery Channel Manager – Midrand, Gauteng

Salary : R40K (negotiable)

We're looking for a savvy, results-driven Delivery Channel Manager to oversee and optimise our food and product delivery operations.

You'll be the key link between our restaurants, internal dispatch teams, and third-party platforms like Mr D, Takealot, and Uber Eats.

Your mission?

Deliver smooth, efficient operations, boost customer satisfaction, and scale delivery performance across all channels.

Key Responsibilities - Duties include but not limited to :

• Oversee day-to-day management of all delivery channels – internal drivers, restaurant deliveries, and 3rd-party platforms.
• Monitor order flow, dispatch times, and delivery KPIs to ensure on-time delivery and order accuracy.
• Coordinate with kitchen, warehouse, and packaging teams to streamline prep-to-delivery workflows.
• Manage relationships and SLAs with delivery partners like Mr D, Takealot, Uber Eats, and others.
• Ensure product / menu / catalogue updates are accurate and promotions are live across all platforms.
• Handle onboarding and operational troubleshooting for all third-party vendor portals.
• Track channel-specific performance metrics: delivery times, cancellations, ratings, and customer feedback.
• Provide actionable insights and weekly reports to drive improvements and resolve bottlenecks.
• Identify and implement opportunities to expand and improve delivery offerings and geographic reach.
• Contribute to pricing strategies, delivery fees, and campaign planning with marketing and finance teams.
• Innovate and test new delivery methods (bike vs car, scheduled vs instant, etc.) for efficiency.
• Lead, train, and motivate delivery drivers and support staff.
• Implement shift planning, route optimisation, and real-time issue resolution.
• Foster a service-first, customer-obsessed team culture.

Key Requirements

• 3+ years experience in logistics, food delivery, e-commerce, or a related operations role.
• Solid understanding of delivery tech platforms and apps (Mr D, Uber Eats, Takealot, etc.).
• Strong communication and coordination skills — must love spinning plates!
• Analytical mindset with ability to interpret data and make quick, smart decisions.
• Proficient in Excel / Google Sheets, delivery dashboards, and POS / inventory systems.
• Ability to work under pressure, manage tight turnarounds, and keep your cool.
• Own transport a plus for site visits and shift-based availability.

Nice to Have

• Experience in restaurant or food tech operations.
• Background in last-mile logistics.
• Familiarity with route planning tools or delivery management software.
• Flair for problem-solving and streamlining chaotic environments.