Duties & Responsibilities
- Debt collections.
- Responsible for payment allocations and customer recons.
- Requesting remittance advice.
- Reconciling the customers’ accounts.
- Calling and Emailing customers.
- Maintaining Customer Limits.
- Assisting OPS and Bookkeepers with their requests and queries.
- Emailing Invoices and customer statements.
- Dealing with customer account related enquiries.
- Making follow-up calls and contacting companies that haven’t paid.
- Constant focusing on the reduction of aged debt.
- Able to read and understand Age Analysis and Debtors Reports.
- Assist with accounts receivable control processes.
- Ensure that the company’s cash flow is maximised through debt collection and minimisation of risk.
- Maintain Debtors data base on D365 by setting up term codes, updating customer contact details, ensuring uniformity in customer naming conventions, linking customer accounts to account groups, and confirming accuracy of beneficiary banking details.
Skills and Competencies
- Proven record of debt collections
- Attention to detail/accuracy
- Ability to work in highly pressured, deadline driven and fast-paced environment
- Excellent verbal and written communication skills
- Effective decision-making skills
- Effective time management skills
- Knowledge of D365
- Knowledge of NCA
- Administrative skills
- Knowledge of accounting principles
- Extensive experience working with Excel, PowerPoint and Outlook
- Ability to work effectively with diversity
- Strong client relationships
- High integrity and openness with commitment to good governance
- Energetic and highly motivated
- Proactive and team player
Qualifications
- Matric
- Diploma /Degree /qualification in Finance will be advantageous
- Minimum of 2 years Debtors experience in similar role