Debt Collector - Call Centre

RS Consult; Bellville; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking motivated debt collectors to join their dynamic team in Bellville. This role offers a chance to excel in a fast-paced environment, where you will be responsible for achieving collection targets, maintaining accurate records, and ensuring compliance with relevant regulations. If you have a strong work ethic, excellent communication skills, and a passion for helping clients, this opportunity is perfect for you. Join a supportive team that values integrity and professionalism, and take your career to the next level with this exciting position.

Qualifications

• Minimum 2 years experience in debt collections or customer service.
• Strong communication and computer skills are essential.

Responsibilities

• Achieve collection targets and maintain accurate debtor information.
• Handle interactions with empathy and professionalism.

Skills

Target-driven

Strong communication skills

Self-motivated

Time management skills

Ability to work under pressure

Team player

High integrity

Strong work ethic

Reliable

Education

Matric Certificate

Tools

Collections systems

Job description

Job Title: Debt Collector - Call Centre

Location: Bellville

Job Type: Full-time, 3 month Contract Period (with possibility to extend)

Working Days: Weekdays (8 hours plus breaks) and occasional Saturdays (4 hours)

Salary & Benefits: R6 000,00 per month gross salary

About The Client:

Our client, a debt collection company based in Bellville, is seeking debt collectors to join their team.

Key Performance Areas:

1. Achieve allocated collection targets
2. Meet productivity targets through effective communication and negotiation
3. Monitor and optimize Promise to Pay (PTP) commitments daily
4. Maintain accurate debtor information and ensure proper account maintenance
5. Apply laws, rules, and regulations relevant to the collections process
6. Handle interactions with empathy, tact, and professionalism
7. Understand and meet daily, weekly, and monthly productivity targets
8. Track metrics such as number of calls made, productive hours, and Right Party Contacts (RPCs)
9. Convert RPCs into PTPs and ensure PTPs lead to successful collections
10. Manage average PTP value effectively
11. Ensure adherence to quality standards and compliance regulations

Requirements:

1. Matric Certificate
2. Minimum 2 years experience in outbound debt collections, outbound sales, or outbound customer service
3. Clear criminal record
4. Strong communication skills
5. Computer literate
6. Familiarity with collections systems is advantageous

Skills:

1. Target-driven
2. High integrity
3. Strong work ethic
4. Self-motivated
5. Ability to work under pressure
6. Reliable
7. Time management skills
8. Team player

If you are ready to join a dynamic team and contribute to our client's success, please submit your resume and application form. We look forward to reviewing your application.