Debt Collector - Call Centre

RS Consult; Bellville; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A debt collection company in Bellville is seeking a Debt Collector for a full-time role. Candidates should have a Matric Certificate and at least 2 years of relevant experience. The position focuses on achieving collection targets while maintaining compliance with regulations and fostering effective communication with clients.

Qualifications

• Clear criminal record required.
• Minimum 2 years experience in outbound debt collections, sales, or customer service.

Responsibilities

• Achieve allocated collection targets.
• Handle interactions with empathy and professionalism.
• Track metrics like productive hours and Right Party Contacts (RPCs).

Skills

Target-driven

High integrity

Strong work ethic

Self-motivated

Ability to work under pressure

Reliable

Team player

Education

Matric Certificate

Job description

Job Title : Debt Collector - Call Centre

Job Type : Full-time

Working Days : Weekdays (8 hours plus breaks) and occasional Saturdays (4 hours)

Salary & Benefits : R6 000,00 per month gross salary

This is a talent pool advert, with the intention to source candidates for an upcoming project. Kindly note that application to the talent pool is treated accordingly and you may be contacted in the near future about this opportunity.

About The Client :

Our client, a debt collection company based in Bellville, is seeking debt collectors to join their team.

Key Performance Areas :

• Achieve allocated collection targets.
• Meet productivity targets through effective communication and negotiation.
• Monitor and optimize Promise to Pay (PTP) commitments daily.
• Maintain accurate debtor information and ensure proper account maintenance.
• Apply laws, rules, and regulations relevant to the collections process.
• Handle interactions with empathy, tact, and professionalism.
• Understand and meet daily, weekly, and monthly productivity targets.
• Track metrics such as number of calls made, productive hours, and Right Party Contacts (RPCs).
• Convert RPCs into PTPs and ensure PTPs lead to successful collections.
• Ensure adherence to quality standards and compliance regulations.

Requirements

Requirements :

• Matric Certificate
• Minimum 2 years experience in outbound debt collections, outbound sales, or outbound customer service.
• Clear criminal record.
• Familiarity with collections systems is advantageous.

Skills :

• Target-driven
• High integrity
• Strong work ethic
• Self-motivated
• Ability to work under pressure
• Reliable
• Team player

If you are ready to join a dynamic team and contribute to our client's success, please submit your resume and application form . We look forward to reviewing your application.

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