Debt Collection Supervisor / Team Leader

Debt Collection Supervisor / Team Leader

2025-04-03 - 2025-05-03

DUR003328

Finance & Insurance

Debt Collections Supervisor / Team Leader Opportunity

A reputable, established Law firm is seeking a skilled Debt Collections Supervisor / Team Leader with 3-5 years of experience in a similar environment.

Please take note ofworking hoursas follows:

Mondays - Thursday: 08h00 to 16h30

Fridays: 07h00 to 15h30

Saturdays: 08h00 to 13h00 (at least 2 Saturdays a month)

Responsibilities:

Manage team performance, set objectives, and review KPIs

Take over calls during escalations and handle performance metrics

Create reports (hourly, daily, weekly, monthly)

Identify and address underperformance and implement improvement plans

Conduct internal reviews and drive performance optimization

Assist with training and upskilling Debt Collectors

Work closely with QA to ensure proper call handling and etiquette

Maintain team motivation, office discipline, and clear communication

Hire and onboard new employees as needed

Requirements:

Matric

3-5 years’ relevant experience

Strong communication, leadership, and conflict resolution skills

Ability to manage and motivate a team effectively