Debt Collection Specialist - Accounts Receivable

Debt Collection Specialist - Accounts Receivable

Location: Johannesburg, South Africa

Salary Range: Rk - Rk per annum

Contract type: Full time

Workplace type: Hybrid (3 days in office, 2 days remote)

We seek an experienced Debt Collection Specialist to join our FinOps team at Nivoda. As a pivotal role within the organisation, you will work in tandem with the Accounts Receivable and our in-house Credit department. You will play a significant part in enabling the financial scalability of Nivoda. This role will require a perfect blend of determination, resilience, and tact.

About Us: Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong, Johannesburg, Antwerp, and Amsterdam. We are an extremely fast-growing B2B marketplace changing how the global jewellery industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient, and cost-effective way for the jewellery industry to sell and buy jewellery. The team has grown to over [number] people internationally and we are a global team who can always be trusted, driven to make big and bold moves to transform a traditional industry.

Requirements:

1. 3 - 5 years of experience in debt collection roles.
2. Able to navigate a complex customer-centric B2B collections landscape.
3. Demonstrated resilience and persistence in previous roles.
4. Proficient in maintaining a professional, polite, yet assertive demeanor during collections.
5. Excellent oral and written communication skills in English.
6. We are a global company; additional languages are a plus.
7. Familiarity with the intricacies of aged debt positions and relevant strategies.
8. Strong understanding of the Accounts Receivable function and its associated processes.
9. Experience in using financial software for debt collection and tracking.
10. Flexibility to work across different time zones, given the global nature of our client base.

Key Responsibilities:

1. Directly support the Accounts Receivable team in chasing aged debt positions.
2. Regularly communicate with clients to negotiate repayment plans and settle outstanding invoices.
3. Document all collection actions, ensuring accuracy and comprehensiveness.
4. Work closely with the Nivoda Capital team and other financial teams to report on aged debt positions and provide recommendations.
5. Understand the nuances of customer contracts and agreements, leveraging them during the collection process.
6. Stay updated with industry best practices and ensure compliance with all relevant rules and regulations.
7. Collaborate with internal teams to improve the overall AR process and reduce aged debts.

What Nivoda Offers:

1. Fast-paced and multinational working environment.
2. Collaboration with global teams offering diverse experiences and perspectives.
3. The opportunity to be part of a hyper-growth scale-up.
4. Flexibility with remote working.
5. Generous holiday allowance.
6. Medical aid through Discovery.

Nivoda is not just a workplace; it's where passion meets profession. If you're ready to take up a challenging role that guarantees growth and learning, apply today!