Debt Collection Agent – Constantia Kloof

Affirmative Portfolios; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company specializing in debt collection seeks a Debt Collection Agent for its Johannesburg location. The role involves managing debt recovery strategies for SARS debtors, negotiating payments, and adhering to compliance and governance protocols. The ideal candidate must be bilingual, possess Grade 12 with strong accounting skills, and have a proven experience in debt recovery.

Qualifications

• Bilingual in Afrikaans and English (non-negotiable)
• Clear criminal record and credit score required
• Strong experience in dealing with various types of clients

Responsibilities

• Manage debtors and negotiate payment plans with SARS.
• Achieve collection targets and adhere to compliance protocols.
• Prepare accurate debtor engagement notes within Excalibur.

Skills

Negotiation

Communication

Teamwork

Problem Solving

Time Management

Education

Grade 12 with Accounting and Mathematics

Tools

Excalibur

Job description

Debt Collection Agent – Constantia Kloof

JHB West, Johannesburg – Gauteng

SARS Debt Collection Agent – R4 400p / m + Comm

Constantia Kloof

Purpose

This company is appointed to the panel of the South African Revenue Services as its third-party debt collection and revenue recovery agent. This means that the company has to source new, qualified and experienced debt collection agents for its business.

Duties

Manage multiple debtors on behalf of a 3rd party debt collection firm that is tasked with collecting debts owed to SARS

Build strategies to recover outstanding payments owed to SARS from debtors and following through with the collection activity

Have a deep understanding and knowledge of tracking specific accounts with the ability to identify outstanding debts and then getting the debtor to start making payments toward settling the debt

Negotiate payment plans, payment terms and payment deadlines.

Deal effectively with SARS queries, questions, complaints and objections with regards debt owed to SARS

Deal professionally, respectfully, positively, and effectively with all debtors who owe monies to SARS but specially being extremely professional with belligerent debtors

Conduct all of the call administration process through a system called Excalibur in strict compliance with the companies operating standards of excellence

Contact SARS debtors, and establish Right Party Contact (RPC)

Negotiate fixed arrangements and settlements with SARS debtors based on matters assigned daily to the agent and to the broader collections team

Prepare and upload accurate debtor engagement notes within Excalibur

Agents must be prepared to make a pre-determined number of debtor calls on a daily basis, prepare debtor correspondence and ensure that all communication and correspondence is recorded / saved / logged within Excalibur system

Attend to incoming calls / inbound communication from SARS debtors when specific campaigns are undertaken on behalf of SARS

Achieve the pre-determined target collection “debt to value ratio” as determined by the company’s management

Achieve the required call and debt collection rate on a daily, weekly, and monthly basis so that monthly income targets are met

Adhere to, and comply with, the companies strict code of corporate governance and compliance protocols

Adhere to, and comply with, the code of ethical practices as set out within the framework of the Debt Collectors Act

Experience and knowledge

Grade 12 with Accounting and Mathematics (non-negotiable)

Afrikaans and english (bilingual) non-negotiable

Clear Criminal Record and credit score

Strong experience in dealing with corporate, business, consumers, and individuals

Basic project management skills

Experience / Exposure or worked on SAPS, Solar and BIQ

Must be willing to work overtime

Must be able and willing to work under strong highly experienced leadership and management team

Teamwork is a must

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Debt Collection Agent – Constantia Kloof • JHB West, Johannesburg - Gauteng