Debt collection agent

Parcelhero; Johannesburg; Remote; ZAR 25 000 - 45 000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Inkassobeauftragten, der sowohl Verbraucherschulden als auch Geschäftsschulden effizient verwaltet. In dieser Rolle sind Sie für die Kontaktaufnahme mit Schuldnern verantwortlich und arbeiten daran, Zahlungspläne zu vereinbaren oder Vollzahlungen zu sichern. Mit einem Fokus auf hervorragende Kommunikations- und Verhandlungsfähigkeiten werden Sie in einem dynamischen, remote-first Umfeld arbeiten, das auf Zusammenarbeit und Wachstum setzt. Diese Position bietet Ihnen die Möglichkeit, Ihre Fähigkeiten in einem unterstützenden Team weiterzuentwickeln und dabei einen bedeutenden Beitrag zu leisten.

Benefits

20 Tage Urlaub pro Jahr

Geburtstag frei

Flexible Arbeitszeiten

Qualifications

• Mindestens 1 Jahr Erfahrung im Inkasso von Verbraucherschulden.
• Mindestens 2 Jahre Erfahrung im Inkasso von Geschäftsschulden.

Responsibilities

• Identifizieren und Kontaktieren von Schuldnern bezüglich ihrer Zahlungen.
• Planen von Maßnahmen zur Rückforderung ausstehender Schulden.

Skills

Erfahrung in der Inkasso von Verbraucherschulden

Erfahrung in der Inkasso von Geschäftsschulden

Verhandlungsgeschick

Kommunikationsfähigkeiten

Detailgenauigkeit

Organisationstalent

Kenntnisse der rechtlichen Anforderungen

Komfort mit Excel, Outlook & Word

Job description

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year and over 100 remote employees worldwide, we’re a technology-driven company delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport Management Solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us.

The role

We are seeking an enthusiastic and highly motivated Debt Collector with experience collecting both consumer and business debt (primarily consumer).

This role involves contacting consumers and small businesses regarding outstanding debts related to their parcel deliveries. It’s an emotive subject that requires a degree of finesse to defuse any emotional response and agree either full payment or a payment plan.

You will be responsible for locating debtors if phone numbers are invalid, and also processing legal documents if we need to take court action to recover our debt.

Responsibilities

• Accurately identify, locate and contact debtors about their payment status
• Plan a course of action to recover outstanding debts
• Account tracking to identify any outstanding debts
• Excellent negotiation skills and telephone manner in dealing with various types of consumers
• Ability to handle customer queries and complaints
• Build trusted relationships with debtors with the aim to avoid any future issues
• Regularly update the database on account status
• Preparation and submission of our legal cases for unpaid debts

Skills And Competencies

• At least one year of experience collecting consumer debt
• At least 2 years experience collecting business debt
• Excellent communication skills and a skilled negotiator
• A keen eye for detail and strong organisational skills
• Excellent telephone manner
• Knowledge of the procedures and legal requirements necessary when debtors do not meet their payment obligations
• Should be comfortable with Excel, Outlook & Word

The details

• 8:30am to 5pm Mon-Fri (GMT)
• 20 days holiday per year + your birthday off
• You work as a contractor and are responsible for your own tax
• You need a minimum 20 MB broadband line, and your own PC/Laptop and headset