Dealership Service (Aftersales) Manager

The Talent Room; Randburg; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a Service Department Manager to lead their automotive service operations. This role involves managing daily operations, ensuring customer satisfaction, and driving service sales. The ideal candidate will have a strong background in automotive management, with excellent leadership and communication skills. You will be responsible for mentoring staff, overseeing warranty claims, and maintaining compliance with health and safety regulations. Join a dynamic team that values efficiency and customer service excellence, and make a significant impact in the automotive sector.

Qualifications

• 5+ years in automotive service, with 2+ years in a supervisory role.
• Strong technical knowledge of vehicles and workshop processes.

Responsibilities

• Manage daily operations, ensuring customer satisfaction and efficiency.
• Lead and mentor service staff while monitoring department targets.

Skills

Leadership and team management

Organizational skills

Problem-solving abilities

Communication skills

Interpersonal skills

Conflict resolution skills

Financial acumen

Education

Matric (Grade 12)

Tertiary qualification in Automotive Management or Business

Tools

DMS systems (e.g., Kerridge, Keyloop, Automate)

MS Office

Job description

Job Purpose :

To lead and manage the dealership’s service department, ensuring the highest levels of customer satisfaction, efficiency, profitability, and compliance with manufacturer standards.

Key Responsibilities :

Manage daily operations of the service department, including workshop scheduling, productivity, and quality control.

Ensure excellent customer service through effective communication, timely updates, and resolution of customer complaints.

Lead, mentor, and motivate service advisors, technicians, and support staff.

Monitor and achieve service department targets (sales, productivity, efficiency, and customer satisfaction).

Oversee warranty claims processing and ensure compliance with manufacturer guidelines.

Maintain effective communication between service, parts, and sales departments.

Develop and implement strategies to increase service sales and retention.

Ensure all health & safety regulations and company policies are adhered to.

Maintain workshop tools and equipment to ensure optimal performance and safety.

Monitor service department budgets, expenses, and profitability.

Conduct regular reporting and performance reviews.

Key Requirements :

Matric (Grade 12) – Tertiary qualification in Automotive Management or Business is advantageous.

Minimum 5 years' experience in an automotive service environment, with at least 2 years in a supervisory or management role.

Strong technical knowledge of vehicles and workshop processes.

Valid driver’s license (Code 08 / B or higher).

Proficient in DMS systems (e.g., Kerridge, Keyloop, Automate) and MS Office.

Knowledge of OEM warranty and CSI requirements.

Skills and Competencies :

Leadership and team management

Strong organizational and problem-solving abilities

Excellent communication and interpersonal skills

High attention to detail and accuracy

Customer-focused with strong conflict resolution skills

Ability to work under pressure and meet deadlines

Financial acumen and understanding of P&L