DC-Team Leader Telesales Flexicare Park Square (KZN)

Discovery Limited; South Africa; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading company in the financial services sector is seeking a Flexicare Telesales Team Leader to lead and manage a dynamic team. The successful candidate will inspire agents, manage operations, and ensure compliance while facilitating a collaborative and productive team culture. Ideal candidates will have substantial leadership experience, sales orientation, and proficiency in MS Office.

Qualifications

• 4 years outbound/inbound experience.
• 2 years leadership experience in financial services.
• Proficient in English (writing, reading, speaking).

Responsibilities

• Leading and managing a team of Telesales agents.
• Conducting candidate interviews and performance evaluations.
• Ensuring compliance and administrative duties are maintained.

Skills

Leadership

Sales Orientation

Critical Thinking

Problem Solving

Time Management

Interpersonal Skills

Attention to Detail

Education

Grade 12 Qualification

BCOMM or related degree

Tools

MS Office (Excel)

Job description

Discovery – Connect

Flexicare Telesales Team Leader

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Connect

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

Key purpose

To lead, manage and guide a team of Flexicare Telesales Consultant to reach required targets. To facilitate any necessary course of action to achieve this purpose.
Achieve more than YOU BELIEVE

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

Leading and managing a team of Telesales Flexicare agents
Inspire, coaching, and develop team to reached aspirations and targets within the business.
Performance operations duties such as dealing with elevated queries/problems, assessment agents call, distribution of team stats.
Conducting candidate interviews
Experience with the Performance Management process.
Managing stakeholder relationships within the business,
Ensuring continual communication between management and staff.
Adhere to and enforce internal policies.
Responsible for business reporting.
Monitor and attend to compliance supervisions for staff.
Responsible for keeping administration on track.
Personal attributes and skills
Excellent verbal and numeric communication skills
Sales Orientated
Quality driven
Critical thinking and problem-solving ability
People-focused
Quality driven
Attention to detail.
Strong Interpersonal Skills
Strong Leadership skills
Problem solving skills.
Decision making skills.
Stress tolerance.
Excellent time management skills
Organizational awareness
Ability to work within a team and drive team culture.

Qualification & Experience

Essential Requirements:

Grade 12 Qualification
4 years outbound/ Inbound experience
2 years Team Leader/leadership experience within the financial services industry
Proficiency with MS Office, specifically Excel
Regulatory Exam and NQF 5 FAIS credits
Proficient in English (writing, reading, speaking)

Advantageous Requirements

BCOMM or related degree
Bilingual (writing, reading, speaking)

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.