DC CONTROLLER - BOXER IMPLANT (DANONE)

Smollan; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company is seeking a dedicated individual in Durban to oversee stock levels and coordinate customer service projects. The role focuses on maintaining alignment between customer data and stock information, and involves regular collaboration with key stakeholders to enhance operational efficiency. Candidates should possess strong interpersonal skills, sales orientation, and relevant experience to ensure effective communication and service delivery.

Qualifications

• 2-3 years of sales and merchandising experience in a related environment.
• Agility, continuous growth mindset, influencing skills, sales orientation, client service skills.
• Ability to engage across various levels.

Responsibilities

• Monitor in-store stock levels daily and take action to address shortages.
• Serve as the primary contact between the store and Danone at an operational level.
• Meet with key stakeholders monthly to identify process improvements.

Skills

Customer service

Collaboration

Team leadership

Interpersonal skills

Communication skills

Attention to detail

Proactive approach

Organizational skills

Education

Diploma/NQF level 5

Tools

Excel

Job description

Key responsibilities and tasks for this role:

• Customer and Danone Masterdata and Information Alignment:
• Ensure all Masterdata for the Master Stock List, NDDs/NODs, and lead times are aligned.
• Conduct regular audits to maintain alignment.
• Ensure all deals and promotions are visible.
• Monitor Stock Levels:
• Monitor in-store stock levels daily and take action to address any shortages.
• Place orders per store according to NDD.
• Collaborate with the merchandising partner and stores to verify the accuracy of stock on hand reports weekly.
• Escalate any ongoing stock level discrepancies to the Danone Key Account Manager, merchandising partner, and customer resources.
• Joint Demand and Supply Planning:
• Work on collaborative planning processes and agree on specific planning parameters.
• Collaborate closely with stores, sales, and the merchandising partner to ensure demand changes due to peaks and promotions are communicated and executed correctly (including price flashes).
• Single Point of Contact:
• Serve as the primary contact between the store and Danone at an operational level.
• Follow up on supply chain and order queries raised by stores.
• Continuous Improvement:
• Meet with key stakeholders monthly to identify and implement process improvements.
• Identify root causes and initiate projects to address issues.
• Customer Service Projects:
• Maintain effective communication with all stakeholders.
• Provide regular updates to management on progress.
• Develop risk management plans for potential risks.

Minimum requirements include:

• 2-3 years of sales and merchandising experience in a related environment.
• Diploma/NQF level 5.
• Customer service, collaboration, administration, team leadership, interpersonal, and communication skills.
• Agility, continuous growth mindset, influencing skills, sales orientation, client service skills.
• Proficiency in Excel.
• Ability to engage across various levels.
• Strong relationship-building, attention to detail, independence, proactive approach, and organizational skills.

This job posting is active and available.