DC - Conservations Consultant - 1DP Sandton

Discovery Limited; Sandton; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Discovery Limited seeks a Conservations Consultant in Sandton to manage outbound and inbound calls to existing clients seeking cancellation, with a focus on retention. You will complete FAIS requirements during conversations, meet monthly targets, and re-sell Discovery products where appropriate.

Ideal candidates have 2–3 years in insurance sales or telesales, FAIS accreditation, and strong Excel/Word skills, plus a customer‑centric approach and resilient attitude.

Qualifications

• Matric and FAIS accreditation with NQF 4 or 5 credits.
• 2–3 years in Life, Health or Short-Term insurance sales.
• Experience in conservation or telesales environments.

Responsibilities

• Retain Discovery policies by outbound and inbound calls.
• Complete FAIS requirements during calls.
• Meet monthly conservation targets.
• Provide excellent service and maintain records.
• Keep accurate call statistics and reporting.
• Process administrative changes timeously.

Skills

Sales ability

Persuasive

Excellent communication

Self-management

Organised

Team player

Resilient

Customer focused

Education

Matric

FAIS accreditation (NQF 4 or 5 credits)

Regulatory exams required

Tools

Excel

Word

Job description

Select how often (in days) to receive an alert:

DC - Conservations Consultant - 1DP Sandton

Business Unit: DCM Distribution

Function: Call Center / Contact Center

Date: 4 Sept 2026

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery.

Job Description

Conduct outbound and inbound telephonic conservation to existing Discovery clients who have requested cancellation of their Discovery products.

Key Purpose

Conduct outbound and inbound telephonic conservation to existing Discovery clients who have requested cancellation of their Discovery products.

• Conduct outbound and inbound telephonic conservation to existing Discovery clients with the goal of convincing clients to retain their policies with Discovery.
• Ensure all FAIS requirements are completed during conservation calls.
• Ensure monthly conservation targets are met.
• Proactively determine client needs and re-sell products to members.
• Provide excellent service to internal and external clients.
• Keep accurate call statistics and reporting records.
• Ensure administrative changes are completed timeously.

Personal Attributes and Skills

• Have sales ability and be persuasive
• Be friendly, sincere, confident, courteous and positive
• Be self-managed
• Excellent administration skills and highly organised
• Ability to deal with change
• Maintain confidentiality
• Excellent telephone skills
• Excellent verbal and written communication skills
• Self-motivated and proactive
• Ability to prioritise and work under pressure
• Team player
• Resilient
• Service oriented and customer focused

Qualifications & Experience

• Matric
• 2–3 years experience in Life, Health or Short-Term Insurance sales and/or outbound telesales environment
• 2–3 years conservation or telesales experience
• FAIS accreditation (NQF 4 or 5 credits)
• Regulatory exams required
• Good Excel and Word skills

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.