Data Quality Assurance Administrator

SmartStart South Africa; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading organization in data management is seeking an individual to oversee data verification and document management in Johannesburg. Responsibilities include reviewing documents for accuracy, engaging with stakeholders for missing information, and reporting on data trends using Excel. The ideal candidate should have exceptional attention to detail, effective time management skills, and proficiency in Microsoft Office tools. A post-matric qualification or equivalent experience is preferred.

Qualifications

• Exceptional attention to detail and accuracy required.
• Effective time management with ability to meet tight deadlines.
• Proactive engagement with stakeholders is essential.

Responsibilities

• Review submitted documents for accuracy and completeness.
• Administer large volumes of documents efficiently.
• Follow up with stakeholders to retrieve missing documents.
• Report on figures and trends using Excel.

Skills

Attention to detail

Time management

Communication

Stakeholder engagement

CRM systems familiarity

Proficiency in Microsoft Office

Education

Post-matric qualification or equivalent experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Zoom

Job description

Key Responsibilities

Data Verification

• Review submitted documents for accuracy and completeness.
• Identify errors, inconsistencies, and missing evidence.
• Compile lists of errors and gaps in documentation.
• Track and report work weekly, highlighting basic patterns and recurring issues.

Document Management

• Administer large volumes of documents efficiently and accurately.
• Scan, upload, download, and print documents as needed.
• Apply consistent naming and filing conventions for both paper-based and electronic records.
• Maintain an auditable record of all franchisee value chain activities to ensure full compliance.
• Collaborate across departments to ensure timely and accurate uploads to SmartLink.

Stakeholder Engagement

• Follow up with relevant stakeholders to obtain missing documents or information.
• Communicate with implementing partners, coaches, and other stakeholders to provide guidance on documentation standards.
• Escalate recurring issues and contribute to collective problem-solving around documentation and data workflows.

Reporting and Analysis

• Report on figures and trends using Excel or other tools.
• Support the team in identifying systemic issues and proposing improvements.
• Work under tight deadlines while maintaining high standards of accuracy and completeness.

Requirements

Key Person Specifications

Desired Competencies

• Exceptional attention to detail and accuracy.
• Effective time management and ability to meet tight deadlines.
• Professional and clear communication.
• Proactive stakeholder engagement and follow-up.
• Familiarity with CRM systems (Microsoft Dynamics 365 is advantageous).
• Proficiency in Microsoft Outlook, Word, Excel, Zoom, and Teams.

Desired Experience

• Experience in high-volume document and data handling.
• Proven ability in document checking, scanning, uploading, and filing.
• Experience in work tracking and reporting.
• Prior engagement with stakeholders to resolve data/document gaps.

Desired Qualifications

Post-matric qualification or equivalent experience.