Data Centre Managed Services Engineer (L3)

NTT Ltd.; East London; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading technology services firm is seeking a Data Centre Managed Services Engineer (L3) in East London. This role involves managing complex ICT infrastructure, leading a team, and ensuring top-tier client service. The ideal candidate will have a Bachelor's degree in IT or equivalent, relevant certifications, and a client-centric focus. Experience in technical incident resolution and team leadership is preferred. Join us to drive automation and optimize our service delivery.

Qualifications

• Bachelor's degree in IT/Computing or equivalent experience.
• Relevant certifications such as VMware, Microsoft Azure, AWS, or Veeam.
• Experience in managing complex ICT infrastructure.

Responsibilities

• Configure, install, test, and operate client infrastructure.
• Monitor systems and respond to alerts.
• Log incidents and analyze root causes.
• Escalate issues to third-party vendors as needed.
• Identify automation and process improvement opportunities.

Skills

Effective communication across cultures

Strong organizational and management skills

Excellent verbal and written communication

Time management and prioritization skills

Client-centric focus

Ability to work under pressure

Education

Bachelor's degree in IT/Computing or equivalent experience

Tools

VMware

Microsoft Azure

AWS

Veeam

Job description

Job title: Data Centre Managed Services Engineer (L3)

Job Location: Eastern Cape, East London   Deadline: September 25, 2025

Your role at NTT DATA

• As a Data Centre Managed Services Engineer (L3), you will provide exceptional client service by proactively resolving technical incidents and ensuring infrastructure is configured, tested, and operational.
• You will lead a team, handle high-complexity tickets, perform advanced troubleshooting, and ensure adherence to SLAs. Mentoring junior staff and working across Cloud, Security, Networking, and Applications domains are key responsibilities.
• Your duties include monitoring systems, responding to alerts, logging incidents with detailed analysis, and identifying opportunities for automation and optimization.
• Creating knowledge articles, training team members, engaging with vendors, and supporting project delivery and disaster recovery are also part of your role.

Key Responsibilities

• Configure, install, test, and operate client infrastructure
• Monitor systems and respond to alerts
• Log incidents and analyze root causes
• Escalate issues to third-party vendors as needed
• Provide feedback to clients and update systems
• Identify automation and process improvement opportunities
• Coach L2 teams and support project implementation
• Assist in disaster recovery planning and testing

Skills and Attributes

• Effective communication across cultures
• Strong organizational and management skills
• Excellent verbal and written communication
• Time management and prioritization skills
• Client-centric focus and business outcome orientation
• Ability to work under pressure and adapt to change

Qualifications and Certifications

• Bachelor's degree in IT/Computing or equivalent experience
• Relevant certifications such as VMware, Microsoft Azure, AWS, or Veeam

Experience

• Experience in managing complex ICT infrastructure
• Team leadership experience preferred
• Knowledge of ITIL processes
• Experience working with vendors and third parties