Data Center Technicians Manager

Microsoft; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading technology firm in Cape Town seeks a Data Center Manager to oversee compliance and service quality in a dynamic environment. Ideal candidates will have strong technical support skills, experience with team management, and a commitment to safety and customer satisfaction. This role includes working in a mission-critical data center and may require non-standard hours.

Qualifications

• 3+ years supporting IT equipment or related technology.
• 1+ year of experience supervising or managing teams.
• Ability to work non-standard hours.
• Security screening requirements upon hire.

Responsibilities

• Ensure team adherence to service-level policies.
• Train technicians on procedures and quality checks.
• Take ownership of service quality and customer experience.
• Promote safety culture within the team.

Skills

Team management

Technical support

Safety compliance

Customer experience

Education

High school diploma or equivalent

Associate degree in Computer Science

Tools

ITIL Foundation

CompTIA A+/Server+/Network+

Job description

Responsibilities (Text Only)

• Deliver success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
• Be accountable for overall data center service compliance and quality.
• Provide guidance on and ensure team adherence to Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies.
• Ensure technicians are trained on procedures for installation, deployment, replacement, and post-execution quality checks.
• Verify that post-execution quality checks are performed properly by technicians and take corrective actions when necessary.
• Escalate issues through appropriate channels and follow up on resolutions, sharing knowledge with relevant teams.
• Review process changes to assess their impact on service delivery and communicate relevant information to stakeholders.
• Lead team and triage meetings, prioritize work, and adjust priorities as needed.
• Complete required safety training, conduct daily safety briefings, and participate in safety committees.
• Ensure compliance with safety procedures by technicians and vendors, including PPE usage, equipment handling, and hazard awareness.
• Promote a culture of safety, encouraging technicians to report concerns and incidents.
• Take pride and ownership in service quality, customer experience, and the maintenance of data center facilities.
• Embody company culture and values.

Qualifications (Text Only)

Required Qualifications:

• High school diploma, GED, or equivalent, with basic knowledge of computer hardware and components, and 3+ years supporting IT equipment or related technology, or related experience with technical teams.
• At least 1 year of experience in supervising or managing teams.
• Ability to work shifts, including non-standard hours such as evenings, nights, weekends, and holidays.
• Ability to meet security screening requirements, including a Microsoft Cloud Background Check, upon hire and every two years.

Preferred Qualifications:

• Associate degree in Computer Science or related field, or equivalent work experience.
• Over 4 years supporting IT equipment or related technology.
• Over 3 years working in a 24x7 mission-critical data center environment.
• Applicable certifications such as ITIL Foundation, ASICS/Inventory Control, CompTIA A+/Server+/Network+, Basic Structure Cabling, Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt.
• Over 2 years leading a diverse technical or IT team of up to ten employees.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to various protected characteristics. For accommodations during the application process, please contact us.