Data Analyst - Operations

fibertime™; Stellenbosch; On-site; ZAR 223,200 - 334,800; Full time

Job summary

A leading telco provider in South Africa is seeking a Data Analyst for its Operations Team. You will build and maintain operational dashboards, ensure data integrity across sources, and drive data-driven decision-making that improves customer trust and operational efficiency. Ideal candidates have a bachelor's degree and 3+ years of experience in data analysis within related fields. Join a purpose-driven team dedicated to connecting futures across communities.

Qualifications

• 3+ years’ experience in data analysis, preferably in telecommunications, utilities, or operational environments.
• Strong understanding of operational workflows and field reporting.
• Exceptional attention to detail and comfort with ambiguity.

Responsibilities

• Build and maintain accurate, real-time operational dashboards.
• Reconcile, validate, and monitor data integrity across data sources.
• Drive root-cause analysis for data anomalies or performance variances.

Skills

Data analysis

SQL

Excel

Power BI

Data validation

Operational workflows

Attention to detail

Problem-solving

Education

Bachelor’s degree in Data Analytics, Information Systems, Engineering, or related field

Job description

Data Analyst - Operations

fibertime™ is South Africa’s fastest-growing telco, building affordable, pay-as-you-go internet access for township communities across the country. Our mission is simple: connect everyone to great, affordable internet — for R5 a day, no T&Cs.

With operations expanding across all major provinces and a growth pipeline of over 2 million homes under build (and another 2 million earmarked for further expansion), fibertime™ combines deep infrastructure execution with a customer‑centric, technology‑driven operating model. We’re scaling nationally and shaping the next chapter of South African connectivity.

WHAT WE ARE LOOKING FOR:

We’re looking for a Data Analyst who thrives on connecting the dots — across systems, people, and insights. In the Operations Team, data isn’t just a tool; it’s the backbone of decision‑making, customer trust, and the performance of the entire fibertime™ machine.

This role sits at the intersection of Field Ops, Network Ops, Growth and Customer Experience, ensuring that every report, metric, and dashboard tells a truthful story that drives action — not confusion.

You’ll bring precision, curiosity, and an obsession for clarity to how we track network health, connected homes, maintenance efficiency, ARCH, redundancy, and uptime, empowering teams from Area Managers to the Board with trusted, actionable insights.

WHAT YOU'LL DO (AND LOVE DOING):

• Build and maintain accurate, real‑time operational dashboards for field performance, network uptime, and customer metrics.
• Reconcile, validate, and monitor data integrity across internal and external data sources (e.g., Monday.com, IRIS, OES, contractor reporting).
• Partner with business units (Build, QA & Maintenance, NetOps, CX) to translate data into decisions that improve customer trust and operational efficiency.
• Drive root‑cause analysis for data anomalies or performance variances — from PON to PoP to customer.
• Design and manage data governance frameworks to ensure accuracy, timeliness, and accountability.
• Support executive reporting, forecasting, and scenario planning.
• Collaborate with the Data & Systems teams to improve automation, sustainability, and reliability of data pipelines.
• Collaborate but not report to CTO office.

WHAT YOU BRING TO THE TABLE:

• Bachelor’s degree in Data Analytics, Information Systems, Engineering, or a related field.
• 3+ years’ experience in data analysis, preferably in telecommunications, utilities, or operational environments.
• Advanced skills in Excel/Sheets, SQL, Power BI (or equivalent), and data validation frameworks.
• Strong understanding of operational workflows, field reporting, and network or customer lifecycle data.
• Exceptional attention to detail and comfort with ambiguity.
• Ability to do things differently in a business where different is celebrated.

You’ll be part of a purpose‑driven team that’s not just connecting homes — we’re connecting futures. We move fast, solve hard problems, and we never compromise on trust. If you want your work to have visible impact across South Africa’s communities, this is where you belong.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology