Data Analyst - Call Centre Debt Collection (JB5515)

Kontak Recruitment; Roodepoort; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A dynamic call centre is seeking a Data Analyst to support its collections team through data-driven insights. Responsibilities include analyzing debtor behavior and monitoring performance. The ideal candidate has a Diploma or Degree in Data Analytics and 2-3 years’ experience in a relevant environment. The position is full-time and located in Roodepoort, offering a monthly salary of R12,000 – R15,000.

Qualifications

• 2–3 years’ experience in data analysis, preferably in a call centre or collections environment.
• Strong skills in reporting, MIS, and data validation.
• Ability to clean, manage, and analyze data from multiple sources.

Responsibilities

• Analyze debtor behavior, payment trends, and portfolio performance.
• Monitor and report on key call centre metrics.
• Create and automate reports on a daily, weekly, and monthly basis.
• Support managers with insights and predictive models to enhance collections.

Skills

Analytical skills

Technical proficiency

Data management

Communication skills

Education

Diploma or Degree in Data Analytics or related field

Tools

R

Python

Excalibur dialler systems

SAP

Solar

Moonsoft

Sage

Job description

Data Analyst - Call Centre Debt Collection (JB5515)

Location: Roodepoort, Johannesburg (On-site)

Salary: R12 – R15,000 CTC per month

Type: Permanent

A dynamic call centre is seeking a Data Analyst to support its collections team through data-driven insights and performance tracking. This key role requires strong analytical skills, technical proficiency, and a practical understanding of collections or call centre environments.

Responsibilities include analyzing debtor behavior, monitoring agent performance, segmenting campaigns, and advising on strategy based on trends and risks. Your work will directly contribute to improving recovery rates and operational efficiency.

Minimum Requirements:

• Diploma or Degree in Data Analytics or related field
• 2–3 years’ experience in data analysis, preferably in a call centre or collections environment
• Proficient in R, Python, and working with large datasets
• Experience with: Excalibur dialler systems, SAP, Solar, Moonsoft, Sage (advantageous)
• Strong skills in reporting, MIS, and data validation
• Ability to clean, manage, and analyze data from multiple sources
• Attention to detail, adaptability, and strong communication skills

Duties and Responsibilities:

• Analyze debtor behavior, payment trends, and portfolio performance
• Monitor and report on key call centre metrics (e.g., contact rate, conversion, agent performance)
• Create and automate reports on a daily, weekly, and monthly basis
• Segment databases and support campaign setup and targeting
• Improve data quality through cleansing and validation
• Support managers with insights and predictive models to enhance collections
• Collaborate with teams to test new strategies and monitor their impact
• Provide dashboards and visualizations for management

Please note: Do not apply using scanned CVs. No supporting documentation is required at this stage; it will be requested later.

Additional Information:

• We specialize in specific niche fields; we cannot assist outside these areas. Details are available on our website.
• Equal opportunity employer. All backgrounds are welcome and considered based on requirements.
• Requirements mirror the advertisement; duties may be adjusted for client needs.
• Only shortlisted candidates will be contacted due to volume.
• Data will be processed according to our Privacy Policy. By applying, you agree to data handling procedures.
• Candidates verified by the client are subject to verification. False information may disqualify or end employment.
• This advertisement is not a binding offer; written offers are made based on pre-employment conditions.
• This posting is not directly tied to Kontak Recruitment; we assist only in the employment process.
• Applicants will receive a receipt confirmation upon applying. Verify with Kontak Recruitment if not received.