Czech Speaking Chat Consultant Job – Competitive Salary + Benefits – Johannesburg, South [...]

Language Recruiters; Johannesburg; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An exciting opportunity awaits at a leading eCommerce company in Johannesburg! Join as a Czech-speaking Chat Consultant, where you will provide exceptional customer support in a dynamic environment. This role is perfect for those who are passionate about eCommerce and communication. You will assist customers with inquiries and online purchases while ensuring a high standard of service. If you thrive in a collaborative setting and are ready to make a difference, this position is tailor-made for you!

Qualifications

• Proficiency in Czech and English is essential for communication.
• Experience in customer service or chat support is a plus.

Responsibilities

• Provide real-time chat support to customers with inquiries and orders.
• Resolve customer issues efficiently while maintaining quality support.

Skills

Czech Language Proficiency

Customer Service Experience

Written Communication Skills

Critical Thinking

Problem-Solving Abilities

Tools

Chat Platforms

eCommerce Systems

Communication Tools

Job description

Are you ready to embark on an exciting career with a leading eCommerce company in the heart of Johannesburg, South Africa?

We're searching for a talented Czech-speaking Chat Consultant to join a leading international eCommerce company and provide exceptional support to their customers.

If you're passionate about eCommerce, customer service, and communication, this job is tailor-made for you!

Key Responsibilities:

1. Provide real-time chat support to customers, assisting with inquiries, orders, and product information.
2. Resolve customer issues and concerns efficiently and professionally.
3. Become an expert in product offerings to provide accurate information and recommendations.
4. Assist customers with online purchases, payment inquiries, and order tracking.
5. Handle multiple chat conversations simultaneously while maintaining quality support.
6. Ensure all interactions reflect a commitment to exceptional customer service.

Requirements:

• Proficiency in spoken and written Czech is essential.
• Previous customer service or chat support experience is a plus.
• Excellent written communication skills in both Czech and English.
• Strong critical thinking and problem-solving abilities.
• Comfortable using chat platforms, eCommerce systems, and communication tools.
• Collaborative attitude and a desire to contribute to the team's success.
• Willingness to work in shifts, including evenings, weekends, and holidays.

If you meet these requirements, we would like to hear from you! Please send your CV today!