Czech speaking Chat Consultant job – Competitive salary + benefits – Johannesburg, South [...]

Language Recruiters; Johannesburg; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An exciting opportunity awaits you at a leading eCommerce firm in Johannesburg! As a Czech speaking Chat Consultant, you will play a vital role in delivering outstanding customer support through real-time chat. Your expertise in the Czech language and customer service will be crucial as you assist customers with inquiries, product information, and online purchases. This dynamic role requires strong communication skills and a collaborative spirit, making it perfect for those passionate about eCommerce and customer satisfaction. Join a vibrant team dedicated to excellence and make a meaningful impact in the world of online shopping!

Qualifications

• Proficiency in Czech and English is essential for this role.
• Previous customer service experience is a plus.

Responsibilities

• Provide real-time chat support to customers with inquiries and orders.
• Resolve customer issues efficiently while maintaining quality support.

Skills

Czech language proficiency

Customer service experience

Written communication skills

Critical thinking

Problem-solving abilities

Collaborative attitude

Tools

eCommerce systems

Chat platforms

Communication tools

Job description

Are you ready to embark on an exciting career with a leading eCommerce company in the heart of Johannesburg, South Africa? We’re searching for a talented Czech speaking Chat Consultant to join a leading international eCommerce company and provide exceptional support to their customers. If you’re passionate about eCommerce, customer service, and communication, this job is tailor-made for you!

Your key job responsibilities as the Czech speaking Chat Consultant in Johannesburg, South Africa will include:

1. Provide real-time chat support to customers, assisting with inquiries, orders, and product information
2. Resolve customer issues and concerns efficiently and professionally
3. Become an expert in their product offerings to provide accurate information and recommendations
4. Assist customers with online purchases, payment inquiries, and order tracking
5. Handle multiple chat conversations simultaneously while maintaining quality support
6. Ensure that all interactions reflect their commitment to exceptional customer service

Requirements for this Czech speaking Chat Consultant job in Johannesburg, South Africa:

1. Proficiency in spoken and written Czech is essential
2. Previous customer service or chat support experience is a plus
3. Excellent written communication skills in both Czech and English
4. Strong critical thinking and problem-solving abilities
5. Comfortable using chat platforms, eCommerce systems, and communication tools
6. Collaborative attitude and a desire to contribute to the team’s success
7. Willingness to work in shifts, including evenings, weekends, and holidays

If you meet the above requirements for this Czech speaking Chat Consultant job in Johannesburg, South Africa, we would like to hear from you! Please send your CV through to [e-mail] today!