Customer Value Proposition Specialist

Firstrand Namibia Limited; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An innovative financial institution is seeking a Customer Value Proposition Specialist to enhance customer engagement and drive strategic objectives. This role involves collaborating with various teams to manage campaigns and improve operational efficiency. Ideal candidates will have a background in customer relationship management, strong analytical skills, and proficiency in Microsoft Office. Join a dynamic team where creativity and teamwork are valued, and make a significant impact on customer experiences while aligning with the organization's equity plan.

Qualifications

• 3+ years of experience in Customer Value Management or CRM.
• Proficient in Microsoft Office tools, especially Excel.

Responsibilities

• Manage and execute campaigns across multiple channels.
• Monitor project-related matters from start to finish.
• Provide insights through management information and reports.

Skills

Customer Value Management

Customer Relationship Management

Data Insights

Trend Analysis

Stakeholder Management

Campaign Management

Education

BCom or related degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Customer Value Proposition Specialist

Location: Randburg

Type: Full-time

Posted: 2 days ago

Application Deadline: May 8, 2025

Job Requisition ID: R

Job Description

PSAS is seeking a dynamic and highly motivated Customer Value Proposition Specialist to join our team. In this role, you will have the opportunity to network and collaborate with various product houses across the FirstRand Group.

Your responsibilities will include managing and executing campaigns across multiple channels, stakeholder management, and building strong relationships with internal teams and external vendors/suppliers.

You will interact with business units to understand their marketing and communication needs, support business requirements, and manage campaign processes effectively.

You will work closely with technical specialists and data teams to gain insights into customer engagement and buying behavior to enhance campaign performance.

We value creativity and innovation. You will play a key role in driving and enabling our organizational strategic objectives.

Key Responsibilities

1. Promote teamwork amongst peers and team members.
2. Collate management information, prepare reports, and provide insights.
3. Monitor and control all project-related matters from start to finish.
4. Ensure continuous process improvement for operational efficiency.
5. Pay attention to detail.
6. Understand data insights and trend analysis.
7. Adhere to governance protocols related to marketing and advertising.

Candidate Requirements

• BCom or related degree.
• Minimum 3 years of experience in Customer Value Management / Customer Relationship Management role.
• Experience within the financial/banking industry (preferred).
• Proficient in Microsoft Excel, Word, and PowerPoint.

Ideal Candidate Traits

• Curious & courageous
• Obsessed with mastery
• Adaptable
• Collaborative
• Values differences
• Trustworthy
• Ethical

If you are interested in taking the next step, we look forward to engaging with you further. Please submit your application before May 8, 2025. All appointments will align with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Disclosure of disability information is voluntary and kept confidential unless legally required.