Customer Value Proposition Head

FNB South Africa; Randburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading financial institution in Gauteng, Randburg seeks a Customer Value Proposition Head to manage product strategies aligned with business growth. The ideal candidate must have 6 to 8 years of relevant experience in the Value Proposition field, with strong skills in stakeholder management and project execution. This role emphasizes exceptional service delivery and market research capabilities.

Qualifications

• 6 to 8 years of relevant experience in the Value Proposition field.

Responsibilities

• Manage product development projects from inception to execution.
• Deliver exceptional service that exceeds customers' expectations.
• Align product strategy with business growth and sustainability.

Skills

Stakeholder management

Cost efficiency

Market research

Project management

Education

Grade 12 Matric

Job description

Job title : Customer Value Proposition Head

Job Location : Gauteng, Randburg Deadline : August 31, 2025 Quick Recommended Links

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Duties for the role :

• Establishment, alignment and management of target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Develop a product strategy aligned to business strategy to ensure business growth and sustainability.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement and maintain sound business processes that minimise risk and deliver quality requirements specifications. Findings that area as a result of internal or external audit and client management and risk.
• Manage designated product development projects from inception to final execution, including post implementation evaluation.
• Initiate and manage market research, data mining and quantitative analysis to ensure sustainability and future competitive growth.
• Explore local and international markets for new products and trademarks in order to expand and strengthen the business' market position.
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage own development to increase own competencies.

Education and Experience that you need to have :

• Grade 12 Matric)
• Experience - 6 to 8 years relevant experience in the Value Proposition field