Customer Value Management Specialist- Commercial Segment, Relationship Banking

Absa Bank; Gauteng; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Absa Bank seeks a Customer Value Management Specialist to enhance customer insights through data analysis and strategic interventions. This role offers the chance to contribute to shaping customer strategies through effective information gathering, analysis, and facilitation in a dynamic environment.

Qualifications

• Relevant qualifications include Bachelor's Degrees and Advanced Diplomas.
• Experience in data analysis and customer insight roles is preferable.

Responsibilities

• Gather and analyze customer data for strategic insights.
• Facilitate workshops and prepare presentations for senior leadership.
• Identify personal growth areas in Customer Insights skills.

Skills

Data Analysis

Customer Insights

Data Gathering

Research

Presentation Skills

Education

Bachelor’s Degree in Business, Commerce, or Management Studies

Job description

Customer Value Management Specialist

Locations : Sandton

Time type : Full time

Posted on : Posted Yesterday

End Date : November 25, (30+ days left to apply)

Job Requisition ID : R-

Empowering Africa's tomorrow, together… one story at a time. With over years of rich history and positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary: To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist customer insights expertise.

Job Description:

• Data & Information gathering and research: Identify internal data sources and establish channels for obtaining data to generate customer intelligence.
• Analysis and Insights: Analyze customer data, including product usage, channel usage, interaction frequency, geography, and customer experience, to provide insights for strategy and planning.
• Inform Strategies, Plans, Interventions, and Models: Provide insights to inform strategies and models in professional, accurate formats.
• Workshops and facilitated sessions: Assist senior leadership with workshop preparation and participate in sessions, including presenting and facilitating as guided.
• Personal growth: Identify growth areas in Customer Insights skills and participate in relevant training opportunities.

Education: Bachelor’s Degrees and Advanced Diplomas in Business, Commerce, and Management Studies (Required)

Absa Bank Limited is an equal opportunity employer. In compliance with the Employment Equity Act 55 of , preference will be given to suitable candidates from designated groups to promote workforce diversity. The bank reserves the right not to fill the position if suitable candidates are not found.

About Us: A diversified African financial services group offering a range of banking, investment, and insurance services across multiple countries with a presence in China, Namibia, Nigeria, the UK, the US, and Prague.