Customer Training Manager

Komatsu; eMalahleni; On-site; ZAR 400,000 - 700,000; Full time

Job summary

Komatsu, a leader in the manufacturing of heavy equipment, seeks a Customer Training Manager in eMalahleni. The role involves developing training strategies aligned with customer demands, managing training operations, and ensuring compliance with industry standards. Ideal candidates will have technical qualifications and significant experience in training within a technical environment, along with strong leadership and communication skills.

Qualifications

• Minimum 5 years’ experience in technical or operator training.
• 3 years in a supervisory or management role within a technical training environment.
• Industry experience in mining or OEM product training preferred.

Responsibilities

• Lead the formulation and implementation of Customer Training development strategy.
• Manage Customer Training Centre and ensure compliance with ISO and SAQA standards.
• Collaborate with stakeholders and provide leadership to team members.

Skills

Customer service orientation

Leadership

Strong communication

Critical Thinking

Continuous improvement

Education

Technical qualification (Mechanical, Electrical, Mining)

Diploma/certificate in Training & Development or related field

Certified Skills Development Facilitator

Job description

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment.Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence.Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people.Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future.If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

If you want to learn more about Komatsu, please visit our website athttps://www.komatsu.com/

Job Overview

Lead the formulation and implementation of the Customer Training development strategy, aligning it with changing customer demands, company goals, and service excellence.

The position will be based at Emalahleni, and the incumbent will report to the Sales and Services Manager.

Key Job Responsibilities

• Lead the formulation and implementation of the Customer Training development strategy, aligning it with changing customer demands, company goals, and service excellence;
• Develop and lead the Customer Training Centre to meet the evolving needs of both customers and internal staff;
• Take ownership of the Customer Training budget, ensuring cost control and effective allocation of resources;
• Manage and coordinate the upgrading of training materials, lesson plans, and simulators in compliance with SAQA requirements;
• Drive the development and timely delivery of new training content to ensure minimal disruption to customer operations;
• Plan and manage Specialised training classes requested by customers outside of the standard training schedule;
• Championing the transformation of Customer Training into a self-sustaining, value-adding function;
• Maintain and ensure ongoing compliance with ISO standards and SAQA accreditation requirements;
• Collaborate with internal and external stakeholders, including customers, industry bodies, SETA, and other regulatory entities;
• Provide leadership and guidance to team members.

Qualifications/Requirements

• Technical qualification (e.g., Mechanical, Electrical, Mining, or related engineering discipline) – essential;
• Diploma/certificate in Training & Development, Human Resources, or a related field is an added advantage;
• Certified Skills Development Facilitator;
• Minimum 5 years’ experience in technical or operator training, with curriculum development exposure with minimum 3 years in a supervisory or management role within a technical training environment;
• Industry experience in surface or underground mining, engineering, or OEM product training (preferred);
• Advanced report writing and excellent presentation skills;
• Valid driver’s license and reliable transport.

Additional Information

• Strong customer service orientation with a passion for delivering value and exceeding client expectations;
• Proven leadership skills with the ability to manage and align diverse teams toward common goals;
• Proactive approach to identifying inefficiencies and driving continuous improvement in training delivery and operations;
• Willingness and ability to travel as required , based on training delivery needs and customer engagement

Key Performance Behaviors Leadership Effective Relationships Critical Thinking Service Orientation Drive for Results Accountability Culture Adaptability Business Acumen Change Leadership Coaching Culture Collaboration Communication Customer Focus Displays confidence in their abilities and backs themselves Diversity Empowering Others Essential Job Functions Follows Company Procedures Influence Innovation Integrity of Character and Trustworthiness Job Knowledge Job Results Loyalty to the Organization Operational Excellence Problem Solving Regularly takes initiative rather than waiting for direction Quality and Thouroughness of Work Done Results Driven Safety Leadership Strong will to achieve excellence and continuously improve Talent Development Team Work Technical / Functional Skills Uses sound judgment to solve problems and make decisions that are in Komatsu’s best interests after considering all available data

Applicants whose skills, competencies and experience best match the above requirements will be invited for an interview.