Customer Training Manager

Komatsu America Corp.; eMalahleni; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading company in heavy equipment manufacturing is seeking a Customer Training Manager in eMalahleni. This role involves leading the training development strategy, overseeing training operations, and ensuring compliance with industry standards. The ideal candidate will have a technical background and significant experience in training, along with strong leadership and communication skills, contributing towards service excellence and customer satisfaction.

Qualifications

• Minimum 5 years’ experience in technical/operator training.
• Experience in supervisory or management role in technical training.
• Industry experience in mining or OEM product training preferred.

Responsibilities

• Lead the implementation of the Customer Training development strategy.
• Oversee the Customer Training Centre and manage training budgets.
• Ensure compliance with ISO standards and SAQA accreditation.

Skills

Customer service orientation

Leadership

Continuous improvement

Communication

Education

Technical qualification in Mechanical, Electrical, Mining or related engineering discipline

Diploma/certificate in Training & Development or Human Resources

Job description

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Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

Lead the formulation and implementation of the Customer Training development strategy, aligning it with changing customer demands, company goals, and service excellence.

The position will be based at Emalahleni,and the incumbent will report to the Sales and Services Manager.

Key Job Responsibilities

• Lead the formulation and implementation of the Customer Training development strategy, aligning it with changing customer demands, company goals, and service excellence;
• Develop and lead the Customer Training Centre to meet the evolving needs of both customers and internal staff;
• Take ownership of the Customer Training budget, ensuring cost control and effective allocation of resources;
• Manage and coordinate the upgrading of training materials, lesson plans, and simulators in compliance with SAQA requirements;
• Drive the development and timely delivery of new training content to ensure minimal disruption to customer operations;
• Plan and manage Specialised training classes requested by customers outside of the standard training schedule;
• Championing the transformation of Customer Training into a self-sustaining, value-adding function;
• Maintain and ensure ongoing compliance with ISO standards and SAQA accreditation requirements;
• Collaborate with internal and external stakeholders, including customers, industry bodies, SETA, and other regulatory entities;
• Provide leadership and guidance to team members.

Qualifications/Requirements

• Technical qualification (e.g., Mechanical, Electrical, Mining, or related engineering discipline) – essential;
• Diploma/certificate in Training & Development, Human Resources, or a related field is an added advantage;
• Minimum 5 years’ experience in technical or operator training, with curriculum development exposure with minimum 3 years in a supervisory or management role within a technical training environment;
• Industry experience in surface or underground mining, engineering, or OEM product training (preferred);
• Advanced report writing and excellent presentation skills;
• Valid driver’s license and reliable transport.

Additional Information

• Strong customer service orientation with a passion for delivering value and exceeding client expectations;
• Proven leadership skills with the ability to manage and align diverse teams toward common goals;
• Proactive approach to identifying inefficiencies and driving continuous improvement in training delivery and operations;
• Willingness and ability to travel as required , based on training delivery needs and customer engagement

Key Performance Behaviors

Leadership

Effective Relationships

Critical Thinking

Service Orientation

Drive for Results

Accountability Culture

Business Acumen

Coaching Culture

Communication

Customer Focus

Displays confidence in their abilities and backs themselves

Diversity

Empowering Others

Essential Job Functions

Follows Company Procedures

Influence

Integrity of Character and Trustworthiness

Job Knowledge

Job Results

Loyalty to the Organization

Operational Excellence

Problem Solving

Regularly takes initiative rather than waiting for direction

Quality and Thouroughness of Work Done

Results Driven

Safety Leadership

Strong will to achieve excellence and continuously improve

Talent Development

Team Work

Technical / Functional Skills

Uses sound judgment to solve problems and make decisions that are in Komatsu’s best interests after considering all available data

Applicants whose skills, competencies and experience best match the above requirements will be invited for an interview.